Geographical Location: Arachas office, Naas.
Reports To: Team Leader
9month, Maternity Cover, full-time office based role.
The purpose of this role is to provide front of house service to customers in the office while also being the first point of contact on our phone lines and carry out administration duties. This role provides first class service to our customers.
Role Accountabilities And Core Responsibilities
Activity Management:
* First point of contact for our phone lines, directing calls to the relevant parties
* Providing a high level of customer service to our clients
* Opening & distribution of post
* Administration duties
Customer Service:
* Friendly rapport with customers as the first point of contact for Arachas
* Welcome customers to the office location along with ensuring relevant documentation is completed on arrival
Team Collaboration:
* Collaborating with team members
* Working alongside a team to ensure the company objectives.
* Ensuring customer queries are directed to the relevant teams
Compliance:
* Ensuring all compliance standards are met
Requirements
* Candidate must demonstrate the ability to work in a team environment.
* Strong communication skills are essential
* Possess a positive, can-do attitude with the ability to adapt to and embrace change
* Attention to detail.
* Possess the ability to manage deadlines & prioritise workload.
* The ability to prioritise workloads and adapt to unforeseen events.
* A good degree of personal organisation and a structured approach to time and resource management
Person Specification
* Experience working in a similar role.
* Proficient in Office, including Outlook, Word & Excel
* Friendly and assertive manner on the phone
* Ability to develop relationships with insurers and clients.
* Willingness to learn & develop.
* Strong work ethic
* Commitment to ongoing professional development