Hotel Receptionist Job Description
The role of a Hotel Receptionist involves providing exceptional customer service to guests at all times. This includes ensuring smooth completion of Front Office operations, such as check-in and check-out of guests, dealing with guest queries, and processing payment for guests' bills on check-out.
The ideal candidate will possess a positive, professional, and friendly manner who excels in customer care. They should be able to work in a fast-paced environment while ensuring attention to detail. Organisational and administrative skills are also essential, along with strong IT skills. Experience with Hotsoft would be desirable.
Key Responsibilities:
1. Provide excellent service to guests at all times
2. Ensure smooth completion of Front Office operations
3. Deal with guest queries
4. Process payment for guests' bills on check-out
5. Organise check-in for large tours and groups with room allocations
Requirements:
The successful candidate will need to have a flexible approach to working hours, including early mornings, late evenings, weekends, and holiday periods. Previous experience in a similar role is essential, preferably in a 4* hotel.
Benefits:
The Kilkenny Ormonde Hotel offers its employees a range of benefits, including:
1. Complimentary Leisure Club Membership
2. Complimentary meals while on duty
3. Discounted Accommodation Rate in Kilkenny Ormonde and sister property, Absolute Hotel Limerick
4. Discounted Accommodation and F & B rates in Windward properties
5. Discounted Friends and Family Rate
6. Discount on pre-booked events in the property
7. Employee Referral Scheme
8. Uniform Provided
9. Christmas Savings Scheme
10. Career Development Programme
11. Employee Assistance Programme