Posted: 18 June
The role
Social Care Assistant, Family Centre, Dublin
Location: Dublin
Contract: Full Time, Specific Purpose
The purpose of this role is to work as part of a team in a family centre in Dublin 7, with a primary focus on handling phone enquiries from families who are homeless or at risk of homelessness. Providing support, advice, and information over the phone is a key aspect of this position.
What you will do:
Work within the framework of the overall objectives of Focus Ireland.
To work in compliance with Focus Ireland’s policies and procedures.
To triage and offer appropriate advice and information to persons who are homeless or at risk of homelessness.
To undertake an assessment of people’s personal and accommodation situation needs.
To deliver this service through a range of mediums including a drop‑in service, telephone support.
Answer phones in a prompt and professional manner and operating a computerised messaging system to take accurate phone messages to support the Advice and Information team.
To build professional and accountable relationships with statutory and voluntary services to brokerage specific support services, such as budgeting, social work, parenting and training.
To refer people to external agencies, which can more appropriately assist them with their personal, social, legal and accommodation needs.
To attend team, sectional, divisional and any other organisational meetings as required.
To engage in supervision sessions on a regular basis with the relevant supervisor.
To participate in relevant training and development courses as agreed with the line manager.
To be vigilant to any health, safety or welfare risks in the workplace and bring any concerns to the attention of your line manager and/or Health & Safety Representative.
To undertake such other duties as might be reasonably assigned from time to time in consultation with the line manager.
What you will need:
A Third Level qualification at degree level in the area of social care i.e. youth work, social studies, addiction, psychology etc and/or be a CORU registered Social Care Worker (Desirable).
A working knowledge of issues affecting people out‑of‑home and their impact on people and their physical, emotional and psychological development/status.
Excellent communication skills with particular emphasis on written and verbal advocacy while being able to deal with vulnerable and marginalised groups in a busy environment.
Experience in carrying out assessments to assist people who have experienced homelessness and/or people who are at‑risk of homelessness (Desirable).
In‑depth knowledge of Child Protection and Welfare guidelines and principles of good practice (Desirable).
Focus Ireland is an equal opportunities employer.
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