Responsibilities
:
1. Manage a portfolio of high growthplex/strategically important clients of the ETF business within Securities Services
2. Responsible for ensuring exceptional levels of service to the clients and managing their expectations in coordination with business partners
3. Act as key contact and escalation point for the client, key stakeholders, and the business for all service-related client matters.
4. Ensureplex client issues are resolved with minimum impact to the client and the business, and in a timely and effective manner. This will often involve working cross functionally across a number of departments such as Sales, Operations, Onboarding, Product, Product Development and Technology teams and obtaining "buy in" from the business to meet the clients' needs and achieve a manageable solution
5. Set-up and management of aernance process covering all products that incorporates appropriate measurement and monitoring of service levels, utilising KPI and RAG ratings
6. Improve efficiency and reduce risk by seeking opportunities to enhance the operating model and influencing client behaviours
7. Ensure accurate and timely fee billing for all products
8. When the need arises, define and manage a remediation project to address any areas where service is no longer meeting client expectations
9. Act as the client advocate across the business to ensure their requirements and expectations are understood and factored into decision making
10. Ability to perform direct clientmunication as appropriate and broker successful oues to difficult andplex issues.municate in a clear, concise and efficient manner.
Required Qualifications, Capabilities, and Skills
11. Client Management & Presentation - Experience in dealing withplex/demanding client organizations and an ability to develop strong client relationships. Must be confident, articulate and be able tobine diplomacy and assertiveness in leading client meetings such as service reviews or ad-hoc issue/resolution meetings.
12. Problem solving - Ability to resolve problems inplicated, unique and dynamic situations where the analysis of situations or data requires an in-depth evaluation of procedures and associated regulations, with input from multiple stakeholders
13. Planning and organising - Ability to work independently and multi-task under pressure.
14. Attention to detail - Diligently attends to details and pursues quality in aplishing tasks
15. Leadership - Takes personal ownership of issues, brokering optimum oues and holding business partners accountable for delivering to the high levels of service demanded by clients.
16. Proactive - Ability to identify sub-optimal processes such as those that are manual and high risk and working with clients and business partners to developing solutions
17. Knowledge - Strong understanding of products, particularly ETFs, and the ability to understand the client organisation including their strategy and objectives
18. Diverse - demonstrate an appreciation of a diverse workforce by using differences to add value to decisions or actions for organisational success
19. Ability to demonstrate inclusion of risk and control parameters in daily activities
20. Self-reliant and results orientated able to prioritize key tasks effectively
21. Strong work ethic and positive attitude under pressure
22. Microsoft Excel, PowerPoint, Word and Outlook skills
Preferred qualifications, capabilities and skills
23. Experience gained in an operational environment, particularly in securities services or supporting ETFs, would be beneficial
24. Knowledge of CIB products, particularly those provided to private equity and hedge fund clients, and an enthusiasm to develop their knowledge across the Securities Services Industry
About Us
Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations,ernments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at ourpany. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable amodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an amodation.
About the Team
Morgan'smercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations,ernments and institutions throughout the world entrust us with their business in more than 100 countries. Themercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Job ID 300072864192383