Job Role Overview
The purpose of this position is to deliver exceptional support services, ensuring timely and effective resolution of incidents and service requests within established Service Level Agreements (SLAs).
* Manage all Incidents and service requests within SLA accurately in the PSA Tool.
This role demands excellent analytical skills, fluency in English communication, both written and verbal with a focus on precision detail.
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About This Position
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Duties & Responsibilities:
To ensure success as an Incident Manager you will need the ability to:
* Analyse root cause of issues;
* Document solutions effectively;
* Collaborate with internal teams for knowledge sharing.
The ideal candidate should possess strong problem-solving abilities,
coupled with enthusiasm for continuous improvement through process refinement.