GET TO KNOW USLongchamp has a long and storied tradition. They are a French luxury brand, and very much steeped in the tradition and heritage of artisan manufacturing and their French heritage.The company is known for its handbags in leather and canvas, her luggage, her fashion accessories and its ready-to-wear, with Arnotts being the only Boutique in Ireland. The brand is now distributed in more than 300 stores around the world. The house is still owned and managed by the Cassegrain family and very much still holds a family value.KNOW THE ROLEAs an ambassador for the Longchamp company, you represent the brand image and always embody its values. Your role includes greeting and advising customers, developing the customer base and building loyalty to the brand and its products to achieve the (sales, service, customer...) targets set by management.Customer ServiceGreeting and assisting local and international customers, adopting a proactive approach when introducing them to the brand, collections and product linesListening to and identifying the customer's needsEnsuring customer service policy is respected: delivering sincere and impeccable customer service in accordance with the steps in the company's sales process to ensure that every customer has a memorable and unique experienceDeveloping an effective sale pitchDemonstrating proficiency in complementary and additional sales techniquesDelivering after-sales service, dealing with any customer dissatisfaction & complaints by offering solutions which best meet customers' needsSales and promotions preparationsClientellingBuilding customer loyalty and ensuring personalised follow-up to maintain ongoing and appropriate contact with the customerDeveloping and actively monitoring the store's customer portfolio using the CRM resources availableOrganisationKey holder for opening and closing the store, If applicable and as requiredOpening and closing the checkout, cashing up when necessaryTicketing when necessaryDeliveries and Floor replenishment, when necessaryEnsuring that the store operates efficientlyEnsuring that products are displayed in line with the company's image and merchandising standardsAssisting with annual and rolling stock-takesAssisting with stock control and suggesting where restocking may be requiredKnow What We're Looking ForWe seek enthusiastic, reliable, energetic, self-starters with experience working in a luxury service retail environmentYou are recognized for your exemplary behaviour, your dynamism, your autonomy and your proactivityYour interpersonal and communication skills will enable you to be customer oriented (listening skills…) and work in teamA related retail industry and/or boutique or fashion related industry experience is strongly preferred, but not requiredExperience with retail point of sale system and key holder experience is a plus but overall, candidates who are passionate about luxury retail and customer service are highly encouraged to applyKnow How We WorkExperience is our business: Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.We Are More Than Shops:We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.We are Curators:Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customer's lives better.We Care for Our People:We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.We Succeed by Working Sustainably:We are community-focused and our aim is to cultivate retail environments that are conscious, considerate and commercial.