Fields Service Coffee Engineer Job DescriptionPromote thecompany brand by professionally interacting and responding to reactive and service call requests in a timely and thorough manner leaving repaired UCC equipment to a high standard exceeding high street independents and large national brand client expectations working within a wide geographic area.The Role:Carry out a broad range of coffee equipment repair and preventative maintenance tasks from fault finding to diagnosis, making sure all coffee equipment is left in a good working order.Service equipment to a high standard which will involve twisting, bending and lifting items in potentially demanding back of house areas as well as walking for extended periods to customer sites with tools/parts.Ensure all work carried out meets the correct equipment set up as per agreed specification providing consistent coffee quality to ensure first time fix and customer satisfaction.Work proactively with the central call centre, by taking day to day instructions, keeping them updated, so waiting customers are kept informed.Comply with all on-site arrival procedures, by making contact with a manager/supervisor on site to introduce yourself and seek permission to commence work on equipment.Adhere to Health and Safety procedures, undertaking risk assessments to ensure that it is safe to work and bring any risks to the attention of the company management.Complete all necessary on-line job sheets, time sheets and supporting documentation as required, ensuring it is reviewed and completed prior to leaving premises, to validate client satisfaction.Keep in good working order all tools, equipment and vehicles supplied by the company, reporting any faults, breakages or equipment failures to your line manager daily.Provide agreed spare parts stocks via hand held unit to ensure that parts are invoiced to the customer, deducted from stock and replenished to maintain your vehicle stock inventory.The Person:A confident individual with a passion for customer serviceSelf-motivated with a flexible approach to work, location and hours (Required to work 1 in4 weekends)Excellent understanding of coffee quality and associated equipmentDemonstrates strong problem-solving skills with an electrical mechanical backgroundAble to work safely within health and safety rules and requirementAble to follow strict policy and processes with a willingness to learnConfident with digital technology and business applicationsClean driving licence and respectful of road traffic regulationsSalary: Up to €43k dependent on experience (OTE €48k)
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