As a key player in the asset management and maintenance sector, we are seeking an exceptional Service Administrator to join our team. In this role, you will be responsible for providing high-level customer service through efficient control of our Engineers carrying out repairs and maintenance on vehicle and plant equipment.
You will work closely with the Service Manager on all aspects of invoicing, call handling, and timesheet consolidation. Additionally, you will answer the telephone and direct calls to the correct team member or department. Your responsibilities will also include ensuring machines are serviced before going out on hire and collaborating with team members within the service team and other departments.
You will liaise with customers, keeping them updated on progress of work. Furthermore, you will support the depot with day-to-day administrative tasks, utilizing your strong organizational skills and attention to detail.
We are looking for a candidate with previous experience in a fast-paced service or administration team. You must possess excellent IT and communication skills, as well as being a strong team player. Your accuracy and good attention to detail will also be crucial in this role.
In return for your hard work and dedication, you can expect a competitive salary, contributory pension scheme with employer contributions up to 6%, HSF Health plan scheme, future development and career opportunities, and a profitshare bonus based on business performance.