Job Overview
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The Client Support Executive is a critical role within the client support and operations team, responsible for delivering exceptional service to corporate and commercial clients. This includes coordinating client events and launches, supporting product roll-outs, and providing technical demonstrations to new customers.
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In addition to these duties, the successful candidate will also support communications initiatives, analyze market trends and competitor activities, assist design teams with customer feedback, and collaborate with the management team on projects and commercial endeavors.
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About this Role
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We are seeking a highly motivated and organized individual with excellent communication skills, who can effectively manage multiple priorities and deadlines. The ideal candidate will have a strong understanding of the client's needs and be able to develop strategic solutions to meet those needs.
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Key Responsibilities
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* Coordinate client events and launches, ensuring seamless execution and high levels of satisfaction.
* Support product roll-outs, providing technical guidance and training to new customers.
* Analyze market trends and competitor activities, identifying opportunities for growth and improvement.
* Collaborate with design teams to gather customer feedback and inform product development.
* Work closely with the management team to deliver projects and achieve commercial objectives.