Job Title: Technical Sales Expert
This is an exciting opportunity to work in a customer-focused environment where your technical expertise and sales skills can make a real impact. As a Technical Sales Expert, you will play a key role in supporting our customers with expert advice, technical insight, and tailored solutions.
Key Responsibilities:
* Drive Sales Growth: Convert sales opportunities through outstanding customer service and technical product knowledge.
* Support Complex Enquiries: Act as a key contact for internal and external customers, especially for technical or complex queries.
* Interpret Parts Accurately: Ensure the correct parts are sourced, quoted, and delivered to meet customer needs.
* Collaborate Cross-Functionally: Work closely with supply chain, warehouse, and other departments to ensure seamless service delivery.
* Enhance Customer Experience: Provide regular updates and ensure customers understand the value of our products over competitors.
* Analyse Data: Analyse technical data to upsell and cross-sell complementary parts and services.
* Mentor and Develop: Support and coach junior team members, sharing your technical expertise to build team capability.
Requirements:
* Proven Track Record: Proven track record in a technical sales or customer service role.
* Diagnostic Skills: Strong diagnostic and problem-solving abilities.
* Communication Skills: Excellent communication and negotiation skills.
* Customer-Centric Mindset: Customer-centric mindset with a resilient and goal-oriented approach.
* Sales Skills: Ability to optimise sales opportunities and navigate CRM systems.
* Team Player: Team player with a proactive and responsive attitude.
Benefits:
* Competitive Salary: A competitive salary package including bonus.
* Holiday Time: 25 days holiday per annum.
* Life Insurance: Life insurance coverage.
* Benefits Package: A comprehensive benefits package.
* Professional Growth: Opportunities for professional growth and development.
About Us:
We believe in the power of our people and offer a dynamic work environment where your contributions are valued, and your career growth is supported. We strive to create a diverse and inclusive environment where everyone can thrive.