Social network you want to login/join with:DP World has an exciting opportunity for ITSM (IT Service Management) Administrator to join our growing team in Dublin. The ITSM Administrator plays a pivotal role in managing our IT service delivery, ensuring the day-to-day operations are conducted seamlessly. This role encompasses monitoring and resolving incidents and service requests, prioritising them to maintain service levels and user satisfaction.How will you contribute:Ensure the smooth and efficient delivery of IT services across the organisationMonitor, prioritise, and resolve IT incidents and service requests to maintain service levels and user satisfactionCoordinate, document, and execute changes in line with ITIL and organisational policiesIdentify recurring issues and trends to support proactive problem management and preventionDrive continuous improvement of ITSM processes to enhance operational effectivenessServe as a key point of contact between IT teams, business units, and stakeholders to ensure alignment and transparencyCreate and maintain knowledge base articles and support documentation to promote self-service and knowledge sharingDeliver training and guidance to end-users and IT teams to improve ITSM adoption and effectivenessProduce clear, actionable reports on IT service performance, supporting data-driven decisionsEnsure adherence to company standards, security, and ITIL frameworksPromote collaboration within IT and across departments, contributing to an engaged and effective team culturePerform other duties as assigned to meet evolving business needsWhat will you Bring:Solid experience supporting and maintaining ITSM solutions, with a strong track record in service deliveryIn-depth understanding of ITIL processes; ITIL Foundation or Practitioner certification is desirableExcellent communication skills – clear, concise, and adaptable to both technical and non-technical audiencesStrong problem-solving mindset – analytical, resourceful, and proactive in finding innovative solutionsHigh attention to detail – thorough and precise in documentation, reporting, and executionStrong critical thinking – able to quickly assess complex issues and identify underlying causesSelf-motivated and organised – capable of managing priorities independently while collaborating effectively in diverse teamsResults-oriented – committed to meeting deadlines, delivering high-quality outcomes, and maintaining a positive, solution-focused attitudeTrustworthy and professional – handles confidential data with integrity at all timesHigh level of IT competence, ideally from a technical background, with knowledge of enterprise architecture in a service-oriented environmentCompensationDP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.About DP WorldTrade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.With a dedicated, diverse, and professional team of more than 103,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. The DP World family comprises of syncreon, Imperial and P&O.What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.WE MAKE TRADE FLOWTO CHANGE WHAT'S POSSIBLE FOR EVERYONE
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