Dublin 1 (Hybrid - office-based initially for training)
A leading professional membership organisation is currently recruiting a Member Services Administrator to join its busy and supportive team.
This is an excellent opportunity for an experienced administrator with strong customer service skills and excellent attention to detail to play a key role in delivering a high-quality member experience.
You will be responsible for supporting members throughout their journey, ensuring all administrative processes are handled efficiently and accurately.
This role requires a strong focus on customer service, organisation, and data management.
Key Responsibilities:
Process membership applications, renewals, and updates accurately and efficiently
Maintain and manage member records within internal systems
Act as a first point of contact for member enquiries, delivering a high standard of customer service
Assist with reporting on membership activity and trends
Support Continuing Professional Development (CPD) processes, including annual returns and audits
Build and maintain strong working relationships with members and corporate clients
Contribute to the smooth day-to-day operation of the Member Services function
Requirements:
Minimum of 2 years' experience in an administrative role
Proven track record of delivering excellent customer service
Strong IT skills, particularly Microsoft Excel and Word
Experience working with databases or CRM systems
Excellent organisational skills and attention to detail
Strong written and verbal communication skills
Ability to manage multiple tasks and meet deadlines
Experience working in a membership organisation, education, or professional services environment is desirable but not essential
Familiarity with Learning Management Systems or similar platforms is advantageous
Hybrid working model (following initial training period)
Pension scheme and private health insurance
Annual performance review, including bonus and salary review
Learning and development support, including education assistance
Business attire allowance
Paid birthday leave
Life assurance and income protection
Employee assistance programme
Regular social and engagement initiatives
*NB:
All applicants CVS will be reviewed and should your skillset match our client's requirements, we will contact you via email / mobile.
We are also happy to consider you for other open opportunities within Firstaff.
If however, you object to us holding your data on file, please acknowledge via email by return.
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Firstaff Personnel Consultants
***** Grafton Street
Dublin 2
Ireland
#J-*****-Ljbffr