McKesson is an impact‑driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well‑being of you and those we serve – we care.
Overview
The Privileged Access Management Operations Engineer (CyberArk) is a hands‑on role within the Identity & Access Management (IAM) team, responsible for the day‑to‑day operations, support, and administration of the Enterprise PAM platform. The role ensures privileged accounts are securely managed, rotated, and accessible in accordance with security policies and compliance requirements.
Key Responsibilities
Incident & Operational Support
Monitor, triage, and resolve PAM and IAM‑related incidents in line with SLAs and operational procedures.
Lead or support high‑priority (P1/P2) incident response, coordinating with infrastructure, security, and application teams.
Participate in root cause analysis and problem management for recurring or high‑impact incidents.
Maintain accurate incident documentation in the ITSM platform.
Request & Access Management
Fulfill PAM service requests, including onboarding and offboarding of privileged accounts, safe creation, access changes, and policy updates.
Process privileged account rotations and manage exceptions in accordance with PAM policies.
Support application teams with secure onboarding of service accounts, credentials, and API keys.
Platform Administration
Perform routine CyberArk operational tasks, including service health checks, account reconciliation, safe audits, and certificate renewals.
Implement approved configuration changes, hotfixes, patching, and platform upgrades following change management processes.
Compliance & Audit Support
Support internal and external audits, including SOX, SOC, and PCI DSS controls and access certifications.
Partner with risk, compliance, and audit teams to ensure IAM controls are effective and well‑documented.
On‑Call & Shift Coverage
Participate in 24x7 on‑call rotations and provide shift‑based operational support, including off‑hours as required.
Ensure effective communication and handoffs across shifts to maintain operational stability.
Documentation & Continuous Improvement
Maintain and enhance operational documentation, including runbooks, SOPs, and knowledge articles.
Identify opportunities for automation, process improvement, and operational efficiency.
Qualifications
Required Qualifications
5+ years of experience in Identity and Access Management or Cybersecurity, with an operational focus.
Hands‑on experience supporting CyberArk Privileged Access Management components (PVWA, CPM, PSM, SIA).
Experience with incident, problem, and change management in a production environment.
Familiarity with compliance frameworks such as SOX, HIPAA, or PCI DSS.
Strong analytical, communication, and collaboration skills.
Preferred Qualifications
Industry certifications such as CISSP, CISM, or Certified Identity and Access Manager (CIAM).
CyberArk Defender certification (strongly preferred).
Experience with scripting or automation (PowerShell, Python, or similar).
Experience working in regulated industries such as Healthcare, Financial Services, or Pharmaceuticals.
Prior experience supporting shift‑based and on‑call operations.
Education
Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
Benefits
McKesson offers a total rewards package that includes comprehensive benefits to support physical, mental, and financial well‑being. Our offer includes competitive compensation and a range of benefits to meet the diverse needs of our workforce.
Base Pay Range for this position€55,900 – €93,100
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