The Company Marco designs and manufactures innovative and energy-efficient beverage dispense solutions. Our clients are some of the biggest names in the coffee, foodservice and catering industries, and our beverage solutions can be found in coffee shops, offices, hotels, convenience stores and restaurants all over the world. As industry leaders with over 40 years experience, we are driven by our passion for knowledge, innovation, and design. Marco is part of the Middleby Corporation. At Marco our purpose is to Re-imagine Beverage Excellence Everywhere. Above all we try to embody this purpose through listening, being curious and creating solutions in an open minded and collaborative way. Marco is a certified B-Corporation. As a B-Corp, Marco is part of a global community that meet high standards of social and environment impact. We are also committed to maintaining strong ESG standards throughout our business, focusing on the areas of employee, environment, operations, and community. Position: IT Support (Graduate) Reporting to: IT Manager Overview: We are looking for an IT Support role to monitor and maintain our internal computer systems and networks and to work with the IT Manager to troubleshoot and fix any hardware and software issues that may occur. Role and Responsibilities: The IT Support role will assist the IT Manager with the daily tasks. The main responsibility is monitoring and maintaining our internal computer systems and networks, our email system and our phone system. He or she will log the issues in our system and liaise with our 3rd party support companies to fix them. The IT Support role will also take the role of the Data Protection Lead for our company. The DPL will monitor our companys GDPR compliance and will keep the documentation up-to-date. The role will start with on-site training, transitioning to hybrid work. Providing remote / onsite support and project services to business users (ConnectWise) Troubleshooting and fixing network, computer and other hardware issues (Cisco Meraki routers, switches, APs; printers, scanners, etc.). Active Directory; VPNs Microsoft Windows Server 2016-2022; Windows 10 & 11; VMs (Hyper-V, VMware) Office 365 administration (CoreView) End user device purchasing, configuration, support and troubleshooting ERP systems (Epicor ERP, Dynamics 365) is a plus; programming languages are also a plus Power BI, Power Automate; basic AI knowledge Attributes Required: Excellent problem solving and troubleshooting skills Ability to take ownership of issues / tasks and follow through without supervision Ability to manage a budget and manage IT related projects Ability to work as part of a team with strong customer service focus Marcos Commitment: Marco is committed to recruiting people from all walks of life and backgrounds to reflect our customers and our community and to help make our business stronger. We are proud to have been awarded the Investors in Diversity Silver accreditation which recognises a companys success in embedding equality, diversity, and inclusion (EDI) in its business. We are committed to continuously progressing in this area, to educate ourselves and to continue to create a respectful and welcoming environment for all our staff. Marco encourages applications from minority groups, women, the disabled and all other qualified applicants. We have implemented various initiatives such as family friendly and inclusive employment policies, flexible working arrangements and an employee support programme that are open to everyone. Where possible, we believe in hiring and recruiting locally to support the local communitys economic development.