Geographical Location: Arachas office, Naas.Reports To: Team Leader9month, Maternity Cover, full-time office based role.The purpose of this role is to provide front of house service to customers in the office while also being the first point of contact on our phone lines and carry out administration duties. This role provides first class service to our customers.Activity ManagementRole Accountabilities and Core ResponsibilitiesFirst point of contact for our phone lines, directing calls to the relevant partiesProviding a high level of customer service to our clientsOpening & distribution of postAdministration dutiesCustomer ServiceFriendly rapport with customers as the first point of contact for ArachasWelcome customers to the office location along with ensuring relevant documentation is completed on arrivalTeam CollaborationCollaborating with team membersWorking alongside a team to ensure the company objectives.Ensuring customer queries are directed to the relevant teamsComplianceEnsuring all compliance standards are metRequirementsCandidate must demonstrate the ability to work in a team environment.Strong communication skills are essentialPossess a positive, can-do attitude with the ability to adapt to and embrace changeAttention to detail.Possess the ability to manage deadlines & prioritise workload.The ability to prioritise workloads and adapt to unforeseen events.A good degree of personal organisation and a structured approach to time and resource managementPerson SpecificationExperience working in a similar role.Proficient in Office, including Outlook, Word & ExcelFriendly and assertive manner on the phoneAbility to develop relationships with insurers and clients.Willingness to learn & develop.Strong work ethicCommitment to ongoing professional development