Customer Service Representative Role: We are seeking an experienced customer service professional to join our team in a full-time office-based role. The ideal candidate will be responsible for delivering exceptional customer experiences and driving business growth.
About the Role: This is a key member of our customer-facing team, responsible for providing excellent customer service, identifying opportunities for improvement, and suggesting solutions to create better outcomes.
Your Key Responsibilities:
* Drive an excellent customer experience by achieving agreed service standards and working with customers to provide suitable solutions
* Be innovative in your approach, always seeking ways to make improvements or suggestions to create better solutions
* Work effectively as part of a team to achieve shared objectives
* Take responsibility for your work and follow through on commitments
Requirements:
* Evidence of excellent customer relationship skills, ability to engage with customers and represent the organization with expertise
* Passion for delivering the best possible experience to customers
* Able to work co-operatively with others across the organization to achieve shared objectives
* Fulfils customer requests, resolves problems, and responds to customers' questions through multiple channels
Benefits:
* Market leading pension scheme
* Healthcare scheme
* Variable pay
* Employee assistance programme
* Family leave options
* Two volunteer days per year
Our Commitment to You:
We are committed to offering our colleagues choice and flexibility in how we work and live. Our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements.