The Ardilaun Hotel is seeking an experienced General Manager to lead the day-to-day operations and help drive the business forward. The successful candidate will be hands-on in the hotel while also managing key strategic responsibilities, including budgeting, forecasting, and ensuring the consistent delivery of high operational, service, and brand standards across the property.About UsFormerly a country mansion, the 4* Ardilaun Hotel boasts 123 luxury bedrooms with a superb conference centre, wedding venue, and leisure club facilities. Nestled in Galway's suburbs, in a secluded setting in leafy Taylor's Hill just 1km from Galway City, Galway Bay, and Salthill, our hotel provides a serene and secluded setting for guests.Key Responsibilities:Oversee daily operations across accommodation, food & beverage, leisure club, events, and front office, ensuring smooth and efficient running of the propertyMaintain consistently high standards of guest satisfaction, service delivery, and overall brand reputationMaintain a strong, visible presence in the hotel, supporting staff and engaging with guests when neededLead, support, and develop Heads of Department to maintain high operational standards and service consistencyProvide leadership and clear accountability across all teams, ensuring alignment with the hotel's service and brand standardsFoster a collaborative, professional, and positive workplace culture across the hotelManage the overall profitability of the hotel by delivering budget targets, driving revenue, and ensuring guest satisfactionPrepare and manage annual budgets, monthly forecasts, and effective cost control processesAnalyse financial and business performance, including key metrics such as ADR, RevPAR, and guest satisfaction scores, and take action where neededWork closely with Sales, Marketing, and Revenue teams to optimise occupancy, grow corporate and leisure business, and support brand initiativesEnsure compliance with health & safety, employment legislation, licensing regulations, and internal policiesLead the effective resolution of escalated guest complaints, ensuring timely, fair outcomes and continuous service improvementSet and deliver short- and long-term strategic goals for the hotel in coordination with the Hotel DirectorMaintain strong relationships with guests, stakeholders, and supplierRepresent the hotel in local industry networks and support community engagement where relevantRequirements:Proven experience as a Hotel General Manager or be ready to step forward into the roleStrong leadership capability with a track record of leading and developing Heads of DepartmentsSolid commercial and financial acumen, including budgeting, forecasting, and cost controlDemonstrated ability to drive high standards of guest satisfactionDemonstrate excellent problem-solving skills and the ability to handle conflicts or complaints smoothly.Excellent knowledge of hotel operations across accommodation, food & beverage, and eventsStrong understanding of health & safety, employment legislation, and licensing requirementsExceptional communication, decision-making, and stakeholder-management skillsAbility to maintain a visible, hands-on leadership presence while managing strategic prioritiesBenefits:Performance-related bonus linked to overall hotel resultsCompany Pension contributionComplimentary meals on dutyFree Access to hotel leisure facilitiesOngoing professional development and leadership training with SkillnetFree ParkingAccess to exclusive staff discounts through Original Irish Hotels and Select HotelsDiscounts throughout the hotelBike to Work SchemeEmployee Assistance Programme