Job Title
Senior Analyst, Network Operations
Overview
The Load Balancer Operations Team is responsible for the entire lifecycle of the platform, including analysis, patching, and operational support of all load balancer configurations at MasterCard.
The primary responsibility of a Load Balancer Operations Analyst is ensuring infrastructure configurations and monitoring capabilities adhere to MasterCard standards, processes, availability requirements, and best practices.
Requires a deep understanding of load balancer hardware, networking, security, and tools used to monitor, test, and troubleshoot those technologies. This is a “hands on” role that monitors and ensures load balancer stability achieves 99.999% uptime across the Mastercard enterprise network.
Do you enjoy solving infrastructure troubleshooting problems? Are you the type of person that will drive troubleshooting sessions and multiple teams in the best direction instead of the easiest?
Responsibilities
* Interact with engineering and project teams to transform business and technical requirements into load balancer monitoring strategies.
* Support the creation of solutions with high level of innovation, cost effectiveness, high quality and faster time to market.
* Contribute to the overall strategy and manage complex issues within functional area of expertise.
* Develop and maintain automation around troubleshooting and overall stability of load balancer instances and configurations.
* Lead troubleshooting sessions and drive these sessions to resolution.
* Provide training to Operations staff to educate and better position teams for support of complex environments.
Qualifications
* Bachelor’s degree or equivalent in Electrical Engineering, Information Technology, or related.
* Strong experience at internet / data center architecture and monitoring standards.
* Strong experience at load balancers and web application firewalls.
* Network connectivity – IPv4, IPv6, port assignment.
* Experience with Citrix NetScaler, HA Proxy, AVI and F5 BIG-IP products preferred.
* Expert at SSL and digital certificates.
* Experience with load balancing HTTP/HTTPS.
* Web and middleware experience preferred.
* Experience with TCP/IP protocol communication.
* Linux kernel command for troubleshooting purposes and network trouble diagnostics.
* Experience with multi-cloud environments that include public, private and hybrid clouds.
* Experience with AGILE/SCRUM project management methodologies.
* Familiar with version control systems like GIT or SVN.
* Experience delivering agile projects utilizing end to end CI/CD pipelines.
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