The Property & Assets Department is responsible for ensuring our tenants live in high quality homes through the delivery of effective and efficient asset management services. The Property & Assets Administrator is a key position providing a range of first-level support on administrative services within the Property & Assets team. The role holder will be responsible for assisting with the smooth running of all areas of asset management services in terms of office administration, maintenance services, retrofit programme and communications with tenants and general administrative tasks. The post holder will also assist with other tasks on a needs-be basis. Possessing strong organisational skills and self-motivation, the role holder will enjoy a busy and dynamic working environment where the tenants we support are the focus of everyone's collective effort.
Responsibilities:
· The key accountabilities and associated duties include – Property Administration Support
· Logging reactive repair requests in iCare Housing Management System (HMS) and following up to completion of work orders.
· Assist the Property & Assets Team with a range of general administrative tasks including but not limited to data entry & data management, running reports, liaising with colleagues and contractors and conducting tenant satisfaction surveys.
· Drafting communications to respond to enquiries by phone, post, email or in person.
· Ensuring accurate data entry, carrying out routine and ad hoc data analysis from our stock data records and our repairs records held in iCare Housing's HMS.
· Maintain accurate maintenance reporting into iCare Housing's HMS.
· Notifying tenants of imminent Capex and retrofitting works.
· Notifying tenants of imminent cyclical works i.e. gas boiler/stove/window servicing etc.
· Notifying tenants of imminent planned maintenance works i.e. kitchen replacements/window replacements/boiler replacement etc.
· Notifying tenants of imminent stock condition surveys.
· Administration for Tenant Alteration Requests
· Administration for Local Authority Audits
· Updating records as required Additional Responsibilities
· To positively promote iCare Housing in all activities.
· To exercise discretion in all aspects of the role.
· Sensitivity to confidential matters is required.
· Any other duties which are consistent with the role.
This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on assignment or group.
Essential:
· Sufficient evidence of qualifications relevant to the role and minimum 2 years' relevant experience in a busy office environment.
· Work prioritisation, diary management skills and ability to take ownership of duties.
· High level of proficiency in MS. Word, Excel, and Outlook
Desirable
· Experience of working in the housing/community/not-for-profit sector.
· A working knowledge of housing/facilities management.
· Knowledge of Housing Management software an advantage
· Car driver/full licence.
What We Offer
* Opportunity to contribute to a mission-driven organisation making a real social impact.
* Competitive salary and benefits package.
* Professional development and training opportunities.
* A supportive and values-driven working environment.
Benefits include:
* Competitive Salary
* Generous Annual Leave Entitlement
* Paid Expenses
* Supports for Employee Learning and Development
* Employee Assistance Programme and Wellbeing Supports
* Income Protection
* Death in Service (4 times salary)
* Bike to Work Scheme
* Tax Saver Scheme
Job Type: Full-time
Pay: €40,000.00 per year
Benefits:
* Bike to work scheme
* Employee assistance program
* Flexitime
Application question(s):
* Do you have a relevant qualification for the role?
Experience:
* Property Maintenance: 2 years (required)
Work authorisation:
* Ireland (required)
Work Location: In person