About Dylan:
For nearly two decades, Dylan Hotel, a member Small Luxury Hotels of the World, has been making a mark on the Dublin luxury hospitality scene.
A historic building with a contemporary spirit, Dylan is Dublin’s only five-star boutique hotel. It is independently owned and is soulful and luxurious. It is a refined hideaway within the city centre, offering exceptional accommodation with thoughtful hospitality.
About the Job:
An opportunity has arisen for a Reservations Agentto join our Reservations team on a fixed term (6 months) contract.
About you:
* Excellent command of English Language, both written and oral.
* Ability to focus and multitask, to use time efficiently; prioritise and organise work.
* Ability to work well under pressure.
* Ability to work cohesively with other departments and other team members.
* Ability to convey a professional image and personality exuding confidence and leadership skills.
* Ability to interact and engage with all guests in a pleasant manner.
* Ability to understand and respond appropriately to guest enquiries and needs while remaining calm and courteous and provide accurate and correct responses.
* Ability to provide clear and pleasant telephone communication in English with proper grammar.
The main duties and responsibilities of this role are:
* As a Reservations Agent, you will be the first point of contact for our guests, representing the Reservations Department in a friendly, energetic and professional manner by telephone and email consistently delivering a Five-Star level of service to our guests in a fast-paced environment.
* You will play a key role in delivering a memorable experience, working with all departments throughout the Hotel to deliver and exceed guest expectations.
* To manage the Reservations mailbox.
* Focus on Group Rooming Lists and Inputting all rooms whilst upselling.
* To have full knowledge of the Rate Structure, including the various packages on offer.
* To liaise directly with all hotel reservation enquiries, from quotation, to confirmation, to arrival.
* Ensureall reservations are entered correctly into the system.
* To deal with our Tour Operators regarding bookings made and pre-payment required.
* To use up-selling techniques and promote hotel facilities.
Hotel Awards:
* Certified Great Place to Work.
* Failte Ireland Employer Excellence Award.
* One MICHELIN Key 2024.
Extra Benefits:
* Continuous training and development.
* Career progression opportunities.
* Meals on duty.
* Cycle to Work Scheme.
* Refer a friend scheme.
* Employee Assistance Programme.
* Discounts at other Preferred Hotels.
* Wellness and Social Events.
Skills:
Communication Upselling Reservations
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