Empowering Global Excellence in Technical Support
Key Responsibilities:
* Develop and direct a high-performing team to align with business objectives and achieve strategic plans
* Communicate technical support activities to senior management and other business units, fostering collaboration and driving results
* Lead service and support deliverables for new product launches, ensuring seamless execution
* Ensure departmental activities comply with industry standards and regulatory requirements, promoting quality and excellence
* Establish key performance indicators (KPIs) to measure success and drive continuous improvement
The Essential Requirements For This Role Include:
* Excellent interpersonal and communication skills, with the ability to build strong relationships across all levels of the organization
* Proven experience in the Medical Device or Pharmaceutical industries, with a deep understanding of regulatory compliance and quality systems