Senior Credit Controller
The role of a Senior Credit Controller is crucial in providing trusted business advice to SMEs through forward-thinking, close-knit relationships.
Credit Control Management:
* Monitor and manage outstanding balances, ensuring that overdue payments are collected promptly.
* Review credit applications and conduct thorough credit checks on new customers.
* Set credit limits for customers based on credit risk assessments.
* Maintain accurate and up-to-date customer account records.
Debt Collection:
* Chase outstanding debts by phone, email, or letter.
* Negotiate payment plans with customers experiencing financial difficulties.
* Work with legal teams on escalating overdue accounts to legal action when necessary.
* Ensure collections are in line with company policies and payment terms.
Account Reconciliation:
* Reconcile customer accounts to ensure all payments are accounted for and discrepancies are addressed.
* Investigate and resolve payment discrepancies and customer queries in a timely manner.
Reporting:
* Prepare and present weekly/monthly reports on overdue accounts, bad debts, and cash flow to the finance team.
* Provide insights and analysis on payment trends and customer credit risk.
Collaboration with Internal Teams:
* Work closely with the sales and customer service teams to resolve any credit-related issues affecting customer relationships.
* Liaise with the finance team to ensure that billing and invoicing processes run smoothly.
Compliance:
* Ensure adherence to credit policies and procedures.
* Comply with regulatory and legal requirements related to credit control and debt recovery.