Airfreight Exports Operations Specialist
As an Airfreight Exports Operations Specialist, you will be responsible for processing and handling documents in accordance with operational procedures. Your key responsibilities will include performing pickup and delivery arrangements, ensuring customer requirements are met, and proactively communicating with customers.
* Work closely with overseas teams to ensure expectations are met
* Responsible for opening, invoicing, and closing files in line with standard operational procedures
* Creates and confirms transport orders in the system to ensure pickup or delivery of shipments
* Manages customer bookings, prepares, controls, and distributes export/import documents to counterparts
* Checks printed documents and finalizes validation against shipper and warehouse documents to ensure accuracy
* Manages exception reporting and liaises directly with relevant departments
Responsibilities:
* Ensures known shipper declarations are received at time of collection
* Database is checked on a shipment-by-shipment basis with a screen print included in the job file
* Completes the regulated agent consignment security certificate form and keeps a photocopy in the file
* Captures performance issues through the raising of operations irregularities
* Raises customer complaints on the tool where necessary
Key Skills and Qualifications:
* Extensive knowledge of Export Operations
* Good Office skills
* Strong administrative skills
* Results-driven with excellent attention to detail
The ideal candidate will have strong organizational skills and be able to work effectively in a team environment.