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This role will be working with a major telco customer in Ireland. The Change Manager will work within the Operations team to co-ordinate network changes derived from projects, faults, or incidents. The Operations Back Office team is made up of highly skilled Technical Network Engineers, Technical Leads, and a Change Manager/Co-Ordinator. The responsibilities of the team include implementing all network changes (low, medium, high risk/complexity) on the network. Depending on the complexity and/or risk of service impact, changes are scheduled either within or outside of normal working hours.
This is a hybrid role requiring 3 days per week in Dublin office.
* Ownership of the technical change queue, ensuring network changes are made efficiently, with minimum risk.
* Assess conflicts to determine the most appropriate time to commit changes on the production network to avoid unexpected consequences due to a clash with another scheduled change.
* Work in close collaboration with the Operations Tech Lead to map Operations Engineers with the appropriate skill-level to small/medium/high complexity network changes.
* Co-ordinate, schedule and prioritize network Change Requests (CRQ’s) according to business objectives, ensuring adherence to key SLAs and KPIs.
* Participate as a major stakeholder at CAB and eCAB meetings
* Daily administration of the Operations Change Request Booking Tool to ensure all change requests are processed/accommodated.
* Chair the weekly Change Planning Meetings and weekly change prioritization meetings, recording actions and updating relevant stakeholders i.e., Project Managers, Business Owners and create/circulate the change schedule.
* Facilitate for post change validation management
* Host post implementation reviews for any changes resulting in unforeseen impacts, documenting/sharing preventative measures to be taken to prevent recurrence.
Required:
* Change manager experience in a technical network environment
* Good understanding of network principles and able to demonstrate having worked in similar environment
* Ability and confidence to be able to challenge people on upcoming environmental changes and assess the impact of proposed changes
* ITIL qualification and/or 4 years of proven experience of ITIL principles and methodology
* Project Management certification, MSP, PRINCE, PMP.
* Ability to work in a demanding environment and handle multiple competing priorities
* Ability to work efficiently both independently and as a team player to contribute to overall IP Networks Team effectiveness
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Project Management
* Industries
Telecommunications
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