We are seeking an experienced Senior Services Manager, experienced in Service Support and Advocacy for a nationwide organisation across Ireland.
As part of the next phase of growth, driven by significant legislative reform in Healthcare, Social Care and Non for Profit industries, the organisation are expanding services with the plan to add an additional head to the SLT.
This is a 1 year Fixed Term Contract in Dublin City Centre.
Reporting to the
Chief Executive
, the Service Support Manager provides strategic and operational leadership to ensure high quality, rights based, safeguarding, advocacy and support delivery services, especially with vulnerable adults and those with institutional abuse.
You will also work closely with regional managers, supporting both frontline delivery and system wide improvements.
Key Duties in the Job:
Service & Organisational Leadership
Support and coordinate national information, support, advocacy and safeguarding services
Monitor service quality, outcomes and timeliness across all service streams
Translate strategic priorities into effective service plans and measurable outcomes
Chair and manage internal service management and assurance processes
Safeguarding Practice
Provide strategic oversight of safeguarding across the organisation
Promote a culture of vigilance, dignity, respect and early risk identification
Ensure safeguarding learning informs organisational practice, policy and advocacy
Working with Vulnerable People
Ensure services are responsive to the needs of older people, healthcare patients and other vulnerable adults
Provide leadership oversight of supports for survivors, ensuring all work is trauma informed and rights based
Embed lived experience into systemic advocacy, research and policy development
Research, Policy & Systemic Advocacy
Lead the identification of systemic issues emerging from casework and safeguarding
Oversee research initiatives and policy submissions aimed at legislative and service reform
Represent organisation in national forums, consultations and cross sector collaborations
Communication & External Engagement
Support the CEO in managing senior stakeholder relationships
Ensure clear, coherent and accurate internal and external communications at all times.
Essential Experience & Knowledge
Postgraduate qualification in management or a relevant field desired.
At least 5 years' senior leadership experience in healthcare, social care, advocacy or a related sector
Significant experience working with
vulnerable adults, older people or within social services
Strong understanding of the
Irish health, social care and safeguarding landscape
Knowledge of trauma informed, rights based and advocacy led approaches
Experience
managing multidisciplinary teams
and complex service functions
Key Skills & Attributes
Strategic thinker with the ability to translate vision into action
Calm, emotionally intelligent and resilient under pressure
Excellent communicator, able to influence at senior and national levels
Strong analytical skills and confidence using data to inform decisions
Deep respect for autonomy, dignity and the lived experience of others
If you are motivated by purpose, comfortable with complexity, and committed to improving systems for people who are often unheard, please do
APPLY
with a CV and Cover Letter explaining your background and why you would be great for this role.
Closing date: Tuesday 5 May ****
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