OverviewAccenture is a leading professional services company that provides a wide range of services including strategy and consulting, data and analytics, technology and operation services worldwide. We apply industry expertise, diverse skill sets and next-generation technology to each business challenge. Accenture Song is our customer organisation and works with clients across their marketing, sales and services functions. We create growth through relevance for our clients and provide a creative playground of imagination and technology. The Service Team is part of Accenture Song and is dedicated to helping clients define, plan and deliver changes that impact end customers and the front-office including:Moving organisations to a more customer-centric model; Creating compelling customer propositions; Redefining customer journeys and personalising interactions using multi-channel strategies; Utilising the power of customer data to optimise customer engagements; Blending physical and digital engagement models to give customers a seamless service model; Using new technologies and platforms to deliver business and operating models change.About the RoleYou will be a part of high-performing teams and large-scale transformational programmes for clients, helping them leverage best-in-class technologies to delight their customers and create meaningful relationships and interactions. You should have demonstrable experience in the following areas:Front office operating model change for B2B or B2C organisationsIdentifying client growth opportunities and developing strategies to deliverDesigning new customer facing propositions, offerings and/or pricing strategiesIntroducing new ways of working to client organisationsCustomer centric process re-designDeveloping and tracking to a business case, measuring the value generated from improved customer experience and/or reduced cost-to-serveTranslating strategic vision into a roadmap for changeSupporting delivery of digital transformationLeading and facilitating design workshopsWorking with a diverse set of cross-functional stakeholdersAgile delivery & frameworksAbility to operate at all stages of a project lifecycle, from proposal to deliveryExperience managing risks and working with senior stakeholdersStrong analytical, problem-solving skillsCommunication skills and the ability to influence senior stakeholdersBringing creativity and design thinking to client problemsExperience in management consulting is highly regardedYour experience3+ years’ experience in design and delivery of customer impacting transformations or front office operating model changeDesign Thinking practitionerCertification in Project Management desirableCertification in Agile Methodologies desirableBachelor’s degree or equivalent experience in a related disciplineDoes this appeal to you?If so, we wish to hear from you. At Accenture Ireland, in addition to a competitive base salary, you will also have an extensive benefits package which includes pension, private health insurance, discounted gym membership, emergency caring facilities, and 2 days’ leave per year for charitable work of your choice. Flexible working arrangements can be discussed depending on the position.Contact and accessibilityPlease advise if you have any particular requirements, so we can look into arranging reasonable adjustments to the recruitment process. You can contact us at accessIErecruitment@accenture.comAbout AccentureAccenture is a global professional services company with leading capabilities in digital, cloud and security. We offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centres. Our 721,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities. Visit us at www.accenture.com. #LI-EU
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