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At Killashee, we believe in bringing together the most talented hospitality professionals to work together and provide wonderful guest experiences.
We hire self-motivated people, train them to do their job superbly, and create a working environment where they can flourish and develop their careers.
We now have a fantastic new opportunity for a Guest Relations Executive to join our team at The Reserve and contribute to the future success of Killashee Hotel.
The Reserve:
Escape to The Reserve - Where Luxury Meets Exclusivity
The Reserve at Killashee is nestled in 4.5 acres of mature gardens, yet just a stone's throw away from the enchanting splendour of Killashee.
This ultra-luxurious nine-bedroom country residence is perfect for guests seeking an elevated experience and offers the utmost privacy, comfort, and refinement.
Featuring: Nine luxurious double bedrooms with ensuite and beautiful views of the Kildare countryside, a dining room with private bar facilities, a living room with an electric fireplace, a meeting room with a smart TV, a large patio with BBQ area and outdoor furniture, a wellness area with gym, yoga desk, treatment pods, hot tub, sauna, and outdoor lounge area.
Key Requirements for the role:
* Proven work experience as a Guest Relations Assistant or similar role in 4* or 5* property
* Full clean Irish driving licence (applicant needs to be over 25 years of age, due to company insurance policy for driving a company car)
* Experience with hotel management software (PMS)
* Proficiency in English
* Customer service drive with outstanding communication and active listening skills
* Excellent problem-solving and multitasking skills
* Ability to work flexible hours
* Strong sense of responsibility and professional presentation
Main Duties:
* Provide exceptional guest service experiences for clients throughout their stay in The Reserve and the main hotel.
* Ensure guests are properly greeted and welcomed upon their arrival.
* Work closely with the House Manager on bookings for The Reserve and ensure everything is assigned and prepared as per guest requests prior to check-in and arrival date.
* Coordinate arrival times, luggage collection, and storage on the day.
* Coordinate logistic drop-off and pick-up times from and to the main hotel during guest stay.
* Promptly address guests' requests.
* Actively listen to guest requests on the day and pass any issues that arise to the House Manager.
* Ensure all guests always receive personalized services.
* Inform guests of our hotel services, including breakfast and dining options.
* Promote all hotel amenities offered.
Liaise with the House Manager about accommodation and food and beverage offerings during the guest's stay to provide an overall comfortable guest experience.
* Recommend local tourist spots, including places to dine, shop, and sightsee.
Why work with us:
At Killashee Hotel, we believe that exceptional guest experiences start with an exceptional team. We are proud to foster a supportive, dynamic, and rewarding workplace within the hospitality industry. As a valued member of our team, you will benefit from:
* Professional Growth & Development
Ongoing training and upskilling opportunities to support your career progression. External & internal programmes provided.
* Complimentary Leisure Centre Membership
Enjoy full access to our leisure facilities to help you stay active and well. Includes access to all offered classes, use of sauna, jacuzzi, and swimming pool.
* Exclusive Employee Rates
Discounted stays at FBD Hotels & Resorts — perfect for your well-deserved breaks. Five hotels in Ireland and two in Spain.
Access to our Employee Assistance Programme and a range of wellness initiatives to support your overall wellbeing.
* Insurance Discounts
Affinity rates on home, car, and travel insurance through FBD Insurance.
* Free On-Site Parking
Hassle-free and secure parking available for all team members.
* Meals Provided on Duty
Fresh and nutritious meals provided while you work. Facilities for unlimited tea and coffee during shift hours.
* Employee Referral Programme
Recommend great people and earn rewards through our referral incentive scheme.
* Team Social Events
Regular events that bring our team together to relax and connect outside of work. From summer parties, staff sports days, to team-building activities, including our annual Christmas party.
* Flexible Scheduling
Shift patterns designed to support a healthy work-life balance.
* Positive Team Culture
A welcoming, inclusive, and diverse environment that values teamwork, respect, and recognition. We foster a positive work culture by living our company's core values.
* Recognition Programmes
Celebrate achievements and milestones through our dedicated team recognition initiatives, including monthly staff recognition celebrations, GEM awards, quarterly manager awards, and other recognitions for individual or team milestones.
At Killashee, we strive to succeed in all areas of the hotel by incorporating our company values. As a team, we think about the guest in everything we do, treat each other with respect, work cohesively as one team, are creative and think outside the box, and have a can-do approach and take accountability.
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