We are seeking an experienced IT Support Technician to join our team, providing essential support across various properties.
This is a full-time permanent position offering ample room for growth and advancement within a dynamic and technically advanced environment.
Responsibilities:
1. Collaborate with the IT manager to facilitate day-to-day IT operations.
2. Configure and maintain PCs and user accounts on the internal IT system.
3. Install, configure, and support business-specific applications, including MICROS POS and Oracle Opera.
4. Develop and maintain SOP documentation for all IT department processes.
5. Troubleshoot and provide support for printers, mobile devices, and other peripherals.
6. Offer hands-on technical support across all departments, diagnosing and resolving hardware, software, and application issues.
7. Manage desktop antivirus systems.
8. Diagnose, repair, and escalate hardware or software problems as necessary.
9. Provide initial user support and escalate issues when required.
10. Perform general maintenance on audiovisual (AV) systems.