We're looking for a friendly, organised, experienced and customer-focused Service Advisor to join our dedicated Service team. If you thrive in a fast-paced environment and enjoy helping people, this is your opportunity to grow with a leading automotive brand.
Key Responsibilities
Act as the main point of contact for service customers – in person, over the phone, and online
Schedule and manage service appointments, ensuring efficient workshop loading
Provide accurate estimates, explain service work clearly, and obtain customer authorisations
Liaise between customers and the workshop, keeping both parties updated
Promote additional services and maintenance plans where appropriate
Handle customer concerns or complaints professionally and promptly
Ensure all invoicing, warranty, and service documentation is completed accurately
Deliver an outstanding customer experience every step of the way
What We're Looking For
Previous experience in a Service Advisor or similar customer service role (automotive industry preferred)
Strong communication and interpersonal skills
Confident with IT systems and booking software
Excellent organisational skills and attention to detail
A proactive, team-oriented attitude with a passion for customer care
What We Offer
Salary of 40k with OTE (On-Target Earnings)
Ongoing training and career development
A supportive and friendly team environment
Opportunities for progression within a growing dealership
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