About the Role
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We are looking for a Personal Banker to join our team. As a key member of our branch, you will play a vital role in delivering exceptional customer experiences.
Your primary responsibility will be to serve customers directly, having needs-based conversations and providing tailored solutions to meet their financial goals.
You will work closely with our team to ensure seamless branch experiences, promoting a culture of collaboration and mutual support.
Key aspects of this role include:
* Providing high-quality customer service across transactional activities and needs-based conversations.
* Building strong relationships with customers to understand their financial needs and priorities.
* Staying up-to-date with digital solutions and educating customers on how to effectively use them.
* Contributing to a significant uplift in customer engagement and advocacy.
* Actively participating in and supporting bank programs and initiatives.
* Taking ownership of 'know your customer' from a risk perspective.
In order to succeed in this role, you will ideally possess:
* A customer-focused approach, with retail experience being an advantage.
* The ability to multitask and adapt to changing circumstances.
* Excellent communication and interpersonal skills.
* A willingness to learn and grow with the company.
Benefits
We offer a range of benefits to support your career development and well-being, including:
* Flexible working arrangements to suit your lifestyle.
* A comprehensive training program to enhance your skills and knowledge.
* Access to health and wellbeing services.
* Discounts on selected products and services.
Why Join Us?
We are committed to building a diverse and inclusive workplace where everyone feels valued and supported. If you share our values and are passionate about delivering exceptional customer experiences, we encourage you to apply.