We're scaling fast across the globe, and we're looking for a Strategic Customer Success Manager who's passionate about driving real value for enterprise customers. You'll help some of the world's biggest brands use Supermetrics to unlock insights, tell better data stories, activate their data and achieve measurable growth.The Role..As a Strategic Customer Success Manager, you'll own a portfolio of high-value customers and act as a trusted advisor to their C-suite and marketing leaders. You'll help them connect business strategy to data outcomes, turning complex marketing data into clear, impactful stories that drive action.You'll shape success plans, guide adoption, and ensure our customers see Supermetrics as a mission-critical part of their growth stack. Your success will be measured by retention, expansion, and customer-reported value.What You'll Do..Build Strategic Relationships (30%)Develop and maintain strong, multi-threaded relationships across executive and senior stakeholdersLead quarterly business reviews that position Supermetrics as a strategic growth partnerDeliver data-driven ROI stories that demonstrate measurable impactInspire advocacy through customer references, events, and community engagementDrive Joint Success & Growth (25%)Co-create outcome-based success plans tied to customer KPIs and objectivesTranslate plans into actionable internal account strategies Partner cross-functionally with Enablement, Product, and Marketing to deliver on outcomesContinuously adapt to new use cases or evolving business needsRetention & Expansion (25%)Own renewal forecasting and expansion opportunities across your portfolioPartner with Account Executives to lead commercial conversationsIdentify churn risk early and lead proactive mitigation strategiesMaintain health scores and track key value metricsBe the Voice of the Customer (20%)Gather and share customer insights to help shape our roadmapPartner with Marketing to turn success stories into advocacy contentBring thought leadership on marketing data and analytics strategyShare best practices internally and externally to elevate our customer communityWhat You'll Bring...A storyteller who can turn data into narratives that inspire actionStrong commercial acumen with consultative discovery skillsAnalytical mindset - comfortable interpreting data and building business casesExcellent organization and prioritization skills in a fast-paced, scale-up environmentFluent in English and Dutch Your Background...3-5+ years in Customer Success, Account Management, or Consulting with enterprise SaaS, martech, or data productsProven track record in executive stakeholder management and driving net retention growthStrong understanding of marketing data ecosystems, privacy regulations, and omnichannel journeysFamiliarity with ROI modeling and value engineering frameworksWho You Are...Curious, data-driven, and eager to learnA proactive self-starter with a growth mindsetCollaborative team player who lifts others upConfident and personable - able to influence without authorityHear why our team likes it here at #LI-Hybrid #LI-FullTime #LI-MiddleToSeniorLevelSupermetrics is committed to providing a welcoming and inclusive workplace for all. We believe that a diverse workforce is a strong workforce, and we are dedicated to creating an environment where everyone feels valued and respected.