Overview
My client is a multinational medical devices and health care company, looking for people with knowledge in the Life Sciences field to be able to support Client use of their products.
Responsibilities
* Receive inbound customer calls and email communications and address in a professional and friendly manner.
* Provide first level support in troubleshooting customer complaints across the designated medical/biomedical product range by analysing customer problems and asking the appropriate questions to resolve.
* Document complaints and investigation conclusions to customers through written reports and phone conversations.
Qualifications
* A MUST: Certificate, Diploma or Degree in relevant discipline i.e. Science, Biomedical, Medical Transcription, Healthcare Services, Nursing, Engineering discipline. This is desirable, not essential – Call centre and admin experience will also be accepted
* Fluent German and English is essential for this role.
* Desirable - The individual will have a minimum of 1-year experience working in a medical/clinical environment or in a customer facing support role in an associated industry and be capable of providing excellent customer experience with challenging technical complaints.
What you get
* Monthly Salary
* Hybrid work
* Permanent contract
* Great Benefits
Interested? Apply sending your CV and we can arrange a confidential chat [email protected]
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Information Technology
Industries
* Staffing and Recruiting
#J-18808-Ljbffr