Job Overview
Spa Manager:
We are seeking a seasoned and passionate Spa Manager to oversee the daily operations of our luxurious spa, ensuring exceptional standards of service and guest satisfaction.
Key Responsibilities
* Spa Operations: Ensure seamless day-to-day operations of the Escape Spa, overseeing scheduling, people management, and inventory control.
* Team Leadership: Provide coaching, motivation, and professional development for the spa team, fostering a positive, collaborative, and high-performing work environment.
* Financial Performance: Contribute to driving the department's profitability through strategic planning, budgeting, and revenue generation initiatives.
* Guest Experience: Stay up-to-date on the latest spa and wellness trends, curating innovative treatment menus and service offerings to enhance the guest experience at Escape Spa.
Ideal Candidate Profile
* Experience: 3-5 years of experience in a senior therapist or spa management role within a hotel setting.
* Track Record: Proven success in exceeding guest expectations and driving revenue growth.
* Leadership Skills: Strong ability to motivate, coach, and develop a high-performing team.
* Communication: Excellent communication and interpersonal skills, able to build rapport with guests and colleagues.
* Knowledge: In-depth knowledge of spa operations, including treatment protocols, scheduling software, and health and safety regulations.
* Passion: A commitment to wellness and the hospitality industry, with a dedication to providing exceptional service.
* Educational Background: Diploma or degree in Spa Management or relevant industry experience. A background in beauty therapy or wellness is advantageous.
About The Role
This opportunity offers a chance to make your mark in the urban spa market and contribute to creating unforgettable spa experiences for our esteemed guests.
The Fitzgerald Group prides itself on its great reputation within the hospitality industry, offering a welcoming environment, quality service, and superb accommodation.