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Category: Business Support, Customer Service (Entry)
Job Type: Full-time
Position Description
The Team is responsible for the management of Database and Meter Security activities on behalf of ESB Networks.
Meter Security and Database are part of the Retail Market Services (RMS) organisation in ESB Networks.
This position will provide the successful candidate with the opportunity to work as a Team member inDatabase area andwill involve supporting the Team Leader in various operational tasks.
In addition there will be an opportunity to work closely with associated areas in RMS and ESB Networks e.g., Meter Reading, MRSO, Meter Operations.
This role would suit an ambitious self-starter who intent on developing a career within Meter Security /Database and the broader RMS organisation.
Established career paths have been developed for this team.
Key Responsibilities
The timely updating of the Central Market Database (SAP) for ESB Networks and other Industry participants
Ensure timely and accurate processing of Market Messages
Liaising closely with other business functions within RMS and ESB Networks.
Resolve customers, suppliers, and staff queries or complaints in line with customer charter.
Managing and recording all reported meter security issues.
Billing the customers for damaged equipment and unrecorded usage due to unauthorised interference.
Confidentiality is a particular requirement in this work area.
Working on own initiative to achieve targets.
Experience and Qualifications
Essential
Either 3rd Level qualification or equivalent work experience.
Excellent communication skills and an ability to work effectiely in a team
Attention to detail is critical
SAP ISU
Location
This position will be based in Portlaoise, Laois
ESB is committed to smart working – combining digital tools with a culture of trust and empowerment to enable flexible ways of working.
The successful candidate may work flexibly within their jurisdiction with attendance at the workplace for in-person collaboration on at least one anchor day per week.
All smart working arrangements are subject to manager approval and ongoing review, based on the operational requirements of the role, the team, and the individual.
Reporting to
Meter Security & Database Manager
Why Work with Us?
Opportunity to lead Ireland's transition tonet zero carbon future
Career developmentthrough mentoring andtraining
Corporate Social Responsibility Opportunities
Sports and Social Clubs
Networking opportunities
Credit Union
Access to staff well-being programmes
Generous parental leave entitlements
Strong values-based and inclusive culture
Strong commitment to diversity, equity and inclusion
Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted
Closing Date
4th of February
Diversity, Equity and Inclusion Statement
ESB is committed to being an equal opportunities employer.
We welcome applications from all sections of society and ensure that no one is discriminated against on the grounds of race, religion or belief, ethnicity or nationality, disability, age, citizenship, marital status, domestic or civil partnership status, sexual orientation or gender identity, or any other basis as protected by law.
Applicants who anticipate requiring assistance or reasonable accommodations for any part of the application or interview process may contact, in confidence, ******.
About ESB
Join us in our mission to achieve a net-zero electricity system by ****.
ESB is Ireland's leading energy utility, with activities spanning electricity generation, transmission and distribution, energy supply, energy services and international consultancy.
Operating in Ireland, Northern Ireland and Great Britain, we invest over €1 billion each year to deliver a new energy future based on reliable, affordable zero-carbon electricity.
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