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Role: Senior Service Technician
Located: Field based - Leinster region
Package: Competitive salary, bonus, company car plus additional company benefits
About Ricoh:
Ricoh is a global technology business.
As a company born in print, we design and manufacture graphic solutions that transform communications.
To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools.
Everything we do is designed to help individuals achieve fulfilment through work.
Through technology, we make work smarter and more creative.
Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.
Responsible for providing Ricoh Graphic Communication and Print customers with a professional, efficient installation, maintenance, and repair service, ensuring full customer satisfaction.
Responsibilities
To provide a technical service to customers, including the maintenance and repair of Ricoh Graphic Communication and Print products.
To ensure customers receive a satisfactory service in line with agreed service level agreements.
Provide a technical service for both installation and de-installation of Ricoh Graphic Communication products, ensuring that project milestones for installations and de-installations are achieved efficiently meeting contractual obligations.
Ensuring customers are kept up to date on the progress made.
Responsible for the timely escalation of technical problems as specified within Service processes, to ensure the downtime of equipment is kept in a minimum.
To maximise revenue by identifying additional business and professional service opportunities, whilst carrying out day-to-day duties.
Ensuring these opportunities are reported through the correct channels.
Responsible to supporting the management of business relationships with customers and end users in order to maximise customer satisfaction.
Management and control of vehicle stock, to improve first time fix levels to customers, and to minimise stock losses
You will ideally have
Previous experience in a Field Technician role, preferably within the Production Print sector
Excellent technical knowledge of the full range of RGC product range
Excellent problem solving skills
Proven fault finding technique
Excellent knowledge of electrical/ mechanical engineering
Skilled in the use of electronical diagnostic tools
Good product knowledge
Ability to read and understand complex mechanical instructions
IT literate
Networking capabilities
Excellent Interpersonal and customer handling skills
Excellent knowledge of Company Service procedures
In return for your commitment, we can offer you:
Excellent package with solid basic, strong bonus and company benefits including:
A competitive holiday entitlement, two days special leave per annum for volunteering, additional holiday purchase scheme
Flexible retirement plan
Wellbeing schemes to support your physical, emotional and financial health including Employee Assistance Programme, financial protection, life cover and will writing, medical protection, gym, travel and retail discounts, and more.
Company car / car allowance (role-specific), cycle to work scheme
We are an equal opportunities employer
We are open to discussing adjustments to the recruitment process if needed.
No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.
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