Now Hiring at The Grace The Grace | Where Excellence meets Opportunity Westport, County Mayo | Full-Time | Pre-Opening Opportunity Join The Grace Westport Estate, a remarkable new hotel opening in Spring **** on Irelands Wild Atlantic Way, at the heart of the captivating Westport Estate.
Job Summary: The Concierge plays a key role in curating memorable,personalisedguest experiences at The Grace Westport Estate.
Acting as a trusted point of contact, this role supports guests before arrival, throughout their stay, and at departure by delivering tailored recommendations, itinerary planning, and seamless coordination of services.
With a strong service mindset and in-depth local knowledge, the Concierge enhances the guest journey while upholding the estates standards of warmth, professionalism, and discretion.
KeyResponsibilities Provide a genuine, warm, and professional welcome to all guests, visitors, and vendors.
Deliver personalised itinerary planning, including booking excursions, dining reservations, transportation, and local experiences.
Offer informed recommendations on local attractions, dining, entertainment, and estate facilities based on guest preferences.
Anticipate guest needs proactively and resolve requests with efficiency and care.
Assistguests with luggage during arrivals and departures asrequired.
Manage incoming telephone calls, emails, and guest requests, ensuringaccurateandtimelyfollow-up.
Maintain an organised, polished, and guest-ready concierge areaat all times.
Handle administrative tasks including mail distribution, courier coordination, and delivery management.
Maintainaccuraterecords of guest preferences, bookings, and service requests.
Promote hotel services, upsell room categories, and cross-sell Westport Estate facilities and experiences.
Demonstrate full knowledge of front office service standards, SOPs, and performance expectations.
Follow shift checklists to ensure consistency in service delivery and operational readiness.
Take ownership of personal development through training participation and standards adherence.
Collaborate closely with Front Office, Accommodation, Food & Beverage, and external partners to deliver seamless guest experiences.
Perform ad-hoc duties as assigned by management to support the broader operation.
This job description is not intended to be either prescriptive orexhaustive,it is issued as a framework to outlinemain areasof responsibility at the time of writing.
RequiredExperience&Skills Minimum 1 year of experience in hospitality, preferably within a Concierge or guest-facing Front Office role.
Strong local knowledge with the ability to create tailored, high-value guest recommendations.
High levelof technologicalproficiency, including email, telephony systems, and relevant hotel software.
Excellent organisational, communication, and interpersonal skills.
Service-driven mindset with a proactive and solutions-oriented approach.
Commitment to continuous improvement, compliance, and service excellence.
Eligibility to work in Ireland.
The GraceWestport Estate is an equal opportunity employer.
We strive to create andmaintaina diverse workforce where everyone is respected and included.
Skills: Concierge Negotiable Permanent