About Salesforce
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Computer Security Incident Response Team (CSIRT)
The CSIRT at Salesforce deals with the most challenging problems in information security. When you first read about a new issue in the news, our CSIRT is already working on it! The pace and variety of our work create a unique learning environment, whether you are just starting out or have deep security experience.
The CSIRT is the frontline of defense for Salesforce and is responsible for 24x7x365 security monitoring, security operations, real‑time analysis of security alert data, and rapid incident response across multiple Salesforce environments. This team protects the confidentiality, integrity, and availability of company and customer data.
As a key member of our growing team, the incident responder will work on the front lines of the Salesforce environment, working with teammates that protect our critical infrastructure and customer data from the latest information security threats.
Responsibilities
The Associate Incident Responder, CSIRT will be part of the monitoring and triage arm of Salesforce CSIRT, responsible for analysing events across a large and complex environment in order to identify security incidents and protect our customers.
Incident Responders use their exceptional judgement and security expertise to distinguish real threats from “noise”. In a typical hour, an Incident Responder might examine a malicious email, investigate an unusual login, and analyse a PC with a potential malware issue. Between these events, they will interact with Salesforce colleagues around the world, who contact Salesforce Security with issues ranging from missing laptops to suspicious devices found in our offices.
A successful Incident Responder will have acute attention to detail and a logical approach to analysis and problem‑solving. This role also requires exceptional communication skills (verbal and written) and an ability to quickly understand complex information while recognising familiar elements within complex situations. The ideal candidate should have an interest in developing automation and exploring AI for operations and response.
Required Skills
Strong interest in information security, including awareness of current threats and security best practices
Understanding of Windows, Linux, Mac operating systems, and command line tools
Expertise in core incident‑response skills such as network security, storage and access security, sandboxing, and compute security
In‑depth understanding of network fundamentals and common Internet protocols, such as DNS, HTTP, HTTPS/TLS, and SMTP
Knowledge of analysing network traffic logs to investigate security or operational issues
Knowledge of email security threats and security controls, including analysing email headers
Foundational understanding of cloud security principles and experience with leading platforms (GCP, AWS, Azure) and Kubernetes for security
A continuous improvement mindset that actively seeks opportunities to enhance security practices, tools, and methodologies while incorporating automation and innovative solutions
Self‑motivated, with excellent communication and collaboration skills to effectively work in a team and engage with stakeholders
Desired Skills & Experience
Bachelor’s or Master’s degree in Computer Science, Cybersecurity, or a related field
Knowledge of XSOAR, EDR, and SIEM tools is a plus
Scripting experience (e.g. Bash, Python, PowerShell) or any automation/prompt‑engineering experience
Familiarity with OWASP’s Top 10 vulnerabilities and experience mitigating them
Foundational understanding of GenAI/AgenticAI
Prior experience in a fast‑paced operational environment
Strong understanding of the MITRE ATT&CK framework and ability to apply its tactics, techniques and procedures for comprehensive case triage and investigation
Relevant certifications (CompTIA Security+, Security Blue Team, GIAC GCFA, GCIH, etc.) are beneficial
Applicants Information
Accommodations: If you need a reasonable accommodation during the application or recruiting process, please submit a request via the Accommodations Request Form.
Posting Statement: Salesforce is an equal‑opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. We assess candidates based on merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or any other legally protected classification.
Please note that Salesforce uses artificial intelligence tools to help recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make hiring decisions. We adhere to the Candidate Privacy Statement regarding personal data and opt‑out options.
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