Customer Service Resolution Specialist
This position is ideal for a motivated individual seeking career advancement in retail banking.
Key Responsibilities:
* Effectively handle and resolve customer complaints, ensuring exceptional customer satisfaction.
* Maintain accurate records by tracking and tracing complaint-related documentation and emails.
* Conduct thorough investigations into all complaints, adhering to organisational standards and regulatory requirements.
* Utilise advanced MS Excel skills to analyse and report on complaint data, enhancing operational efficiency.
* Meet regular deadlines and performance milestones to align with organisational goals.
Requirements:
* Previous experience in complaint handling or customer service roles, preferably in banking or financial services.
* Proficiency in Phone and Internet Banking systems.
* Strong MS Excel skills, with the ability to create and analyse data.
* Excellent problem-solving and communication skills to manage challenging situations professionally.
Qualifications:
* Relevant certifications that align with regulatory requirements.
* Team leadership experience is an asset.
The successful candidate will enjoy excellent learning opportunities, working in a diverse and inclusive environment. A competitive hourly rate and annual holiday entitlement are also offered.