We have a fabulous opportunity for a highly experienced hotel events & sales professional with this top luxury property in Co Wicklow. The Director of Event Management is responsible for maximising profit and guest satisfaction through effective management of the Meeting & Events Department.
This role would suit a Senior Event Manager / Meeting & Events Sales Manager with deep experience of the full event cycle from initial enquiry through to handover to the operations team. Must also be a highly commercially-motivated manager with experience of proactive sales techniques to bring in event bookings/upsell events etc.
Key responsibilities include:
1. Work to revenue and conversion targets
2. Direct day-to-day management of reactive sales & event planning to include enquiries, proposals, chasing, contracting, event planning and internal and external client face-to-face interactions
3. Plan and assign work, manage and oversee the M&E team
4. Overview the collaboration, management and action of customer satisfaction feedback post event
5. Proactively resolve any outstanding issues
6. Complete weekly forecasts, plans, and productivity reports for management meetings
7. Completely monthly revenue and P&L reports
8. Participate in the preparation of the annual departmental operating budget and financial plans
9. Monitor budget and upsell products and services to increase revenue
10. Review upcoming M&E business pipeline, identify gaps and ensure pro-active measures are taken to achieve set targets in conjunction with DOSM
11. Devise creative ideas and strategies to drive business and to upsell to clients with contracted business
12. Responsible for recruitment and training of the M&E Team
13. Provide mentoring, coaching, and regular feedback to M&E Team to help manage conflict and improve team member performance
14. Promote teamwork and the delivery of consistent 5 star service through daily communication and coordination with other departments
The ideal candidate will have at least two years' experience as a Senior Event Manager/ Director of Meeting and Events with proven track record in leading a large team in a high-volume environment. Further candidate attributes include:
15. Excellent customer service skills
16. Welcoming, friendly personality and manner
17. A structured and organised work approach with the ability to prioritise workload
18. A strong sales focus with the ability to build rapport easily with clients and convert leads into confirmed bookings
19. A positive outlook and ability to project a professional image to all collaborators, both face to face and via phone/email
20. Ability to manage guest room and meeting space inventories
21. Knowledge of event technology products and services
22. Knowledge of contract management and legalities
23. Strong communication skills (verbal, listening, writing)
24. Proficiency in Microsoft Word, Excel, Opera Sales & Catering
25. Strong command of the English Language
A great array of benefits is on offer with this role including:
26. Pension contribution
27. Health & Wellness contribution
28. Maternity pay
29. 20 days annual leave (increase every two years)
30. Sick pay
31. Training & Development programmes
32. Employee recognition awards
33. Recommend a friend bonus
34. Discounted accommodation rates
35. Taxsaver / Cycle to Work schemes
36. Parking
37. Meals on duty
38. Employee Assistance Programme
39. Social and sports events
If you would like the chance to work in and promote one of Ireland's top tier properties, send in your CV today