Job Title: Hotel Reservations Agent Location: County Cavan, Ireland Role Type: Full-time, Permanent Reports To: Front Office Manager / Reservations Manager About the Role: The Noel Group is a leading recruitment agency operating nationwide across the hospitality sector. We are proud to partner with a prestigious client in the hospitality industry to search for a talented Reservations Agent to join their team in Cavan. An exciting opportunity has arisen for a Hotel Reservations Agent to join the team at a prestigious, family-owned four-star wedding and events venue located in County Cavan. This busy and welcoming property is renowned for its warm hospitality, exceptional service, and beautiful surroundings. As a Reservations Agent, you will play a key role in managing guest bookings and inquiries, ensuring a smooth and efficient reservation process from initial contact to check-in. This position is ideal for someone who is passionate about customer service, highly organised, and eager to contribute to an exceptional guest experience. What's in it for You? Join a friendly and supportive team in a respected, family-run hotel. €16-€20 per hour (Depending on experience) Opportunities for career progression within a growing hospitality environment. Staff discounts on accommodation, dining, and events. Enjoy working in a scenic and dynamic hotel setting known for weddings and special occasions. Key Responsibilities: Manage Reservations: Handle incoming reservation requests via phone, email, and online booking systems, ensuring all details are recorded accurately. Customer Service: Provide professional and courteous service, responding promptly to guest inquiries about room availability, rates, and amenities. Promote Hotel Services: Actively promote hotel packages, upgrades, and special offers to enhance guest satisfaction and encourage repeat business. Maintain Records: Accurately manage and update records of reservations, cancellations, and modifications in the hotel's booking system. Collaboration: Work closely with other departments-such as events, housekeeping, and front office-to ensure all guest requests and special requirements are communicated and fulfilled. Administration: Support management with reservation reports and other administrative duties as needed. Key Requirements: Experience: Previous experience in a hotel reservations or front office role within a 100+ bedroom property is essential. System Knowledge: Experience using Room Master or Guestline systems is highly desirable. Communication: Excellent verbal and written communication skills with a confident and professional telephone manner. Customer Focus: A genuine passion for delivering exceptional guest service and handling inquiries with efficiency and care. Attention to Detail: Strong organisational skills and the ability to manage multiple bookings accurately. Technical Proficiency: Comfortable using computers and reservation software. Teamwork: Ability to work collaboratively in a busy front office environment. Flexibility: Willingness to work varied shifts, typically 9:00 am - 5:00 pm or 11:00 am - 7:00 pm, Monday to Saturday. Skills: Team Managemenr/ Organisation/ Time management