Job Title: Client Care Coordinator
We are seeking an experienced Client Care Coordinator to join our team. The successful candidate will be responsible for coordinating care assistants' schedules on a daily basis, addressing operational issues arising from customer care calls, and ensuring all clients have a permanent care team assigned to them.
About the Role:
* Coordinate care assistants' schedules on a daily basis.
* Address any operational issues arising in relation to customer care calls.
* Ensure all clients have a permanent care team assigned to them.
* Deal with any scheduling queries and respond accordingly.
* All emergency cover assigned until 10am the next working day.
* Ensure clients are informed of all time changes.
* Ensure all schedules are assigned 2 weeks in advance.
* Ensure weekly allocated hours are correct.
* Liaise with Care Manager on start dates for new carers.
* Reports completed on the shared drive by 12pm on the last working day.
* All shifts covered 2 weeks in advance.
* Weekly reporting.
Requirements:
To be successful in this role, you will require a minimum of 1 year experience in a similar role, excellent communication skills, and the ability to work effectively in a fast-paced environment.
Contact Us:
If you are interested in this exciting opportunity, please apply or contact us at #LI-LH1.