Job Description: Travel Operations Consultant
Location: Galway
Reports to: General Manager
Company: Overland Ireland Tours
Who are we?
Overland Ireland is a dynamic, family-run small group tour operator offering unique and authentic travel experiences across Ireland. Established in 2014, the company has evolved from a love of adventure and discovery into one of Ireland's most trusted and fast-growing tour brands.
We pride ourselves on our personal touch, exceptional service and expertly designed itineraries that showcase the very best of Ireland's culture, landscapes and spirit.
Right now is an incredibly exciting time to join our team. Overland Ireland is in a strong growth phase, expanding into Europe with the upcoming launch of our first Portugal tour, alongside a series of new niche Irish experiences that will redefine small-group travel in Ireland.
This is your chance to be part of an ambitious, forward-thinking company that is growing fast, full of energy and passionate about creating unforgettable journeys.
What is the role?
We are looking for a motivated, detail-oriented and guest-focused Travel Operations Consultant to join our growing team at Overland Ireland.
If you love planning, organising and making sure every detail is just right, this could be the perfect role for you. You will play a key part in delivering our exceptional small group, private and self-drive tours through careful coordination, efficient communication, and a commitment to excellence.
This is a role where attention to detail and guest care go hand in hand, from managing bookings and logistics to ensuring each guest receives timely, clear and personal communication. Most guest interactions take place via email and online platforms, so strong written communication and accuracy are essential.
If you take pride in creating smooth, memorable experiences and want to be part of a friendly, passionate team that truly values its guests, we would love to hear from you.
What are the key responsibilities?
Tour operations – scheduled, private & self-drive tours:
· Coordinate all logistics for scheduled group tours, as well as bespoke private and self-drive itineraries.
· Book and manage all accommodations, activities and experiences, ensuring accuracy and attention to detail.
· Communicate with guests prior to their tour, sending structured emails with itineraries, departure information and guide details.
· Handle any guest issues or complaints promptly and professionally, ensuring concerns are resolved with care and in line with our high customer service standards.
· Liaise with guides daily, providing updates, support and acting as their main point of contact while they are on the road.
· Create and distribute detailed guide packs ahead of each tour to ensure smooth operations and exceptional guest experiences.
Sales & customer service:
· Take ownership of confirmed bookings from the sales team, ensuring a smooth and seamless handover into operations.
· Work directly with guests to manage queries, amendments and trip details with accuracy, efficiency and care.
· Proactively manage shared inboxes and email communication, ensuring every enquiry receives a timely, professional and personalised response.
· Oversee and maintain the CRM systems, keeping guest and booking details accurate, up to date and well organised.
· Build and nurture strong relationships with guests, OTAs and travel agents, while managing and updating third-party booking platforms.
Guests:
· Manage and input bookings, ensuring numbers are accurate and updated across all platforms.
· Handle guest cancellations, amendments, and changes efficiently and with care.
· Assist with any guest issues that arise during tours, resolving them promptly and professionally.
· Deliver exceptional guest care, ensuring every traveller feels supported and looked after from start to finish.
Guides:
· Prepare and update detailed guide packs in advance of each tour.
· Support guides with all operational requirements before and during tours to ensure smooth delivery.
· Act as the main point of contact for guides on the road, responding quickly to requests and making booking adjustments as needed.
Accommodations:
· Block book all regular tour accommodations prior to the season and update allocations regularly to ensure accuracy.
· Secure and confirm accommodations for private and self-drive tours in line with each guest's itinerary.
· Source alternative accommodations promptly when required to maintain a smooth guest experience.
· Maintain strong relationships with our accommodation partners, ensuring clear communication and mutual support throughout the season.
· Send weekly and final refresher guest lists, including rooming details and key contact information, to all hotels and B&Bs before each tour departs.
Activities & experiences:
· Block book all regular tour activities and experiences prior to the season and update bookings as required to ensure accuracy.
· Secure and confirm activities for private and self-drive tours in line with guest itineraries.
· Source suitable alternative activities promptly when required, maintaining clear communication with guides and guests to ensure a smooth experience.
· Build and maintain strong relationships with activity partners, ensuring reliability, quality, and excellent guest experiences throughout the season.
Payments & invoices:
· Follow up on outstanding guest payments and issue secure payment links as needed.
· Review and verify supplier invoices, forwarding approved items to accounts for payment.
Administration support:
· Prepare detailed itineraries and travel packs for both clients and guides to ensure smooth tour delivery.
· Support the wider team with various projects and general administrative tasks as required.
· Maintain and update OTA listings and booking systems, ensuring all content, rates, and availability are accurate.
* Any other duties as assigned by the General Manager or Company Director.
What we require for this role:
· Minimum 2 years' experience in travel, tourism or hospitality.
· A degree in hospitality, tourism, business or a related field is an advantage.
· Exceptional attention to detail and a meticulous, accuracy-driven approach to work — this is essential for success in the role.
· Highly organised and detail-oriented, with the ability to manage multiple tasks and deadlines without compromising on quality.
· Strong customer service skills with a professional, friendly and guest-focused manner.
· A confident problem-solver who can think quickly and collaborate effectively as part of a team.
· Proficient in Microsoft Office (Outlook, Word, Excel) with strong general computer literacy.
· Familiarity with CRM systems such as HubSpot is a distinct advantage.
· Good knowledge of Ireland and an enthusiasm for showcasing its culture and beauty.
· Fluent spoken and written English, with clear and professional communication skills.
Why work for us?
· A competitive salary based on experience and contribution.
· The opportunity to grow and develop within a dynamic, Irish-owned business that is expanding both in Ireland and Europe.
· Travel perks, including the chance to experience our tours firsthand and see what makes them so special.
· A supportive, collaborative and friendly team environment, where every detail and every person matters.
At Overland Ireland, every detail matters, from the routes we design to the guests we serve. As part of our operations team, you will help bring those experiences to life, ensuring every enquiry turns into an unforgettable adventure. If you are passionate about travel, take pride in precision and love creating great guest experiences, we would love to hear from you.
Job Types: Full-time, Permanent
Benefits:
* Bike to work scheme
* Company events
* Employee assistance program
* Sick pay
Application question(s):
* What are your salary expectations?
* When would you be available to start?
* Do you prefer working independently or with a team?
Work Location: In person