About Murphy Home:
Established in 1974, Murphy Home (previously Michael Murphy Home Furnishing) is Ireland's leading independent, family-owned furniture retailer. With six stores nationwide and a strong, award-winning online presence, Murphy Home offers a curated range of quality furniture and home accessories designed to bring style and comfort to Irish homes.
About the role:
The Outlet Store Manager manages the sales team to obtain maximum store growth. This role creates a customer experience resulting in complete customer satisfaction while meeting guidelines. This position assures that store achieves sales and our customer service standards. The Store Manager strives to create an inspirational, fun, and productive culture.
Store Manager – Outlet Store
Reports to: COO
The role comes with a salary OTE circa of €50,000 per annum.
Responsibilities and Duties:
* Create an engaging, positive working environment and strong selling culture
* Demonstrate the Company's Values in the performance of all job functions
* Drive sales and increasing overall store performance by building and maintaining a high-performing sales team
* Providing overall engagement leadership by acting as a coach and mentor for the stores' sales team
* Ensuring that your store represents our brand and your skills to your customers and the community at large by creating and maintaining a store that
supports our excellent customer shopping experience
- Effectively interacting in person and on the telephone with customers and various departments in the resolution of sales orders and customer situations
- Training and updating Sales Advisors on all products, store policies, and analyzing daily business to ensure efficient operations
- Working with company's senior leadership team to meet or exceed established sales volume goals.
- Work closely with Human Resources and senior leadership to address and resolve employee issues.
- Manage staff rostering to match staffing level requirements
- Responds in a professional and courteous manner to escalated customer service inquiries, requests or complaints to reach an effective resolution
- Create and maintain the visual presentation of the store by coordinating furniture and accessory placement in accordance with our standards, organize and implement floor moves
Qualifications and skills:
* 3+ years of experience in furniture retail sales in a commission-driven environment is beneficial but not essential
* A minimum of 2 years' prior experience managing a professional sales team in a furniture retail environment is beneficial but not essential
* Previous store opening experience would be beneficial.
* The ability and willingness to work a flexible retail schedule which includes week days, and weekends, and bank holidays is required
* Outstanding oral and written communication skills
* Strong leadership, motivational and people skills
* Proven ability to close performance gaps
* Strong IT skills – with an ability to work across various systems.
Why Join the Murphy Home Team?
* We are a well-established company with 50 years in business
* We're fun and have a positive work environment
* Culture of developing and promoting within the company.
* Dynamic and expanding
* Generous staff discounts
* Pension scheme
* Bonus Scheme
* Educational Support Scheme / Career Development Opportunities
* Free Employee Assistance Programme
* Wellbeing initiatives like our Bike to work scheme
* Continuous professional development with dedicated training resources