We are seeking a French speaking Customer Service Representative to join our client's Customer Service Team for a 6-month contract. In this role, you will be the first point of contact for the company's French-speaking customers, providing them with exceptional service and support. You will engage with customers through various channels, including phone, email, and chat, addressing their inquiries, resolving issues, and ensuring overall satisfaction. You will work closely with various departments to address customer needs and maintain our high standards of service. This position is perfect for individuals who are passionate about customer interaction, possess excellent communication skills, and are eager to contribute to a positive team environment.
Work model:
Hybrid (min 1 day p/week onsite)
Responsibilities:
* Provide exceptional customer service to French-speaking clients through various communication channels.
* Assist customers with inquiries regarding products, services, and general information in a timely manner.
* Resolve customer issues efficiently and effectively while maintaining a high level of professionalism.
* Document customer interactions and ensure accurate record-keeping in the customer management system.
* Collaborate with cross-functional teams to enhance service delivery and address customer needs.
* Identify opportunities for process improvements and share feedback with management.
* Maintain an up-to-date knowledge of product offerings, company policies, and industry trends.
Requirements:
* Fluency in French and English, both written and spoken.
* Proven experience in a customer service role, preferably in a call center environment.
* Excellent communication and interpersonal skills.
* Strong problem-solving abilities and attention to detail.
* Ability to work effectively in a fast-paced and multi-tasking environment.
* Demonstrated ability to manage time efficiently and prioritize tasks appropriately.
* Proficient in using customer service software and Microsoft Office Suite.