Incident Manager
Step into an exciting new chapter as an Incident Manager with a world‑leading financial institution in Dublin. As an Incident Coordinator, you’ll be at the heart of impactful incident resolution, driving clear communication and process improvements that strengthen operational resilience.
What You’ll Do
As an Incident Manager in Dublin’s dynamic financial sector, you’ll play a central role in orchestrating seamless incident management from start to finish. You’ll serve as the primary escalation contact, facilitate communication between technical experts, business units, and leadership, create virtual spaces for rapid teamwork during urgent events, keep meticulous records, and ensure regulatory obligations are met through thorough reporting.
Act the go‑to escalation point for incidents, directing and coordinating resolution efforts with internal and external teams when deputising for the Incident Manager.
Champion clear communication escalation by working closely with marketing and communications teams to ensure everyone is informed according to established processes.
Lead regulatory reporting during incidents by collaborating across departments to gather information and submit accurate regulatory documentation.
Swiftly assess incident complexity and activate crisis management protocols when needed to protect organisational interests.
Maintain up‑to‑date virtual meeting or chat room memberships so all relevant stakeholders are included in every incident discussion.
Efficiently activate and manage the Incident Room or virtual chat rooms to enable real‑time teamwork during critical events.
Follow robust processes for every incident from start to finish, ensuring consistency and compliance with company standards.
Support progress tracking towards incident resolution by preparing clear updates for senior management.
Organise engaging post‑incident meetings that encourage open sharing of actions and ideas for preventing future issues or speeding up resolutions.
Contribute valuable input into detailed post‑mortem reports by gathering insights from all involved parties.
What You Bring
Your journey as an Incident Manager will be powered by hands‑on experience navigating complex incident response situations within large organisations. You bring deep familiarity with regulatory frameworks like DORA regulations, exceptional interpersonal skills, adaptability, and a genuine commitment to supporting others.
Demonstrated understanding of DORA regulations and thresholds.
Clear verbal and written communication skills in English.
Previous experience as an Incident Manager.
Willingness to participate in on‑call rotations.
Proven ability to multitask efficiently.
Quick reactivity combined with problem‑solving skills.
Experience working collaboratively with diverse profiles.
Capacity to remain calm under pressure.
Familiarity with ServiceNow (desirable).
Knowledge of Operations Resilience methodology or prior experience managing disruptive multi‑site events.
What Sets This Company Apart
This organisation truly stands out for its passionate commitment to building an inclusive workplace where every voice matters. Employees enjoy flexible hybrid working arrangements, generous paid leave policies, private medical insurance, life assurance, invalidity cover, behavioural health networks, robust mental health support, and access to training resources. The company encourages sport & social clubs, diversity & inclusion networks, and sustainable growth initiatives. It actively welcomes applications from groups often under‑represented in financial services and offers reasonable adjustments throughout recruitment.
What’s Next
Ready to take your career up a notch while making a real impact? This is your chance—don’t miss out!
Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates.
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