Landmark Technologies is one of Ireland's leading IT outsourcing and Cloud Service Providers.
As a responsive, client-focused, and award-winning MSP (Managed Service Provider), we empower organisations to achieve transformation and success through innovative IT and communications solutions.
Reporting to the Partner Success Manager, the Partner Account Manager is responsible for managing a portfolio of client accounts with a strong focus on relationship development, identifying opportunities for value creation with specific emphasis on client retention, recurring revenue, upselling, and cross-selling.
The Partner Account Manager will enable seamless coordination between clients and internal teams, acting as a trusted advisor, contributing to the overall success of the client relationship and growth.
Key Responsibilities
Personally manage a portfolio of client accounts, ensuring retention and satisfaction
Drive client engagement through strategic account planning and proactive relationship management
Identify and execute upselling and cross-selling opportunities to increase Monthly Recurring Revenue (MRR) and project sales
Build long-term relationships through regular client visits, client business reviews, and responsive communication.
Present technical documents, scopes, and recommendations to clients, translating business needs into tailored IT solutions
Collaborate with internal teams to deliver tailored solutions aligned with client needs
Eligibility – Skills, Qualifications & Experience
Proven experience in account management, customer success, or client services, ideally within an IT MSP or technology services environment
Strong commercial acumen with a track record of identifying and delivering growth opportunities through both MRR and project-based sales
Understanding of IT services including Microsoft 365, Azure, cybersecurity, networking, and managed services
Proficiency in Microsoft Office Suite
Proficiency in CRM and PSA tools (eg, ConnectWise, HubSpot)
Forecasting and metric reporting capabilities
Full, clean Irish driving licence (own vehicle preferred).
Business or marketing degree (preferred but not essential).
Suitability – Traits, Behaviours & Competencies
Client-Centricity: Builds trust and loyalty through empathy, responsiveness, and value delivery
Building Relationships: Exceptional client communication, influencing skills and effective negotiation
Commercial Orientation: Recognises and acts on opportunities for revenue growth
Influence & Persuasion: Communicates with positive impact, adapting style to audience and context
Achievement Orientation: Demonstrates persistence and drive to meet goals
Accountability: Owns outcomes and drives continuous improvement
Resilience & Problem Solving: Navigates challenges with composure and creativity
Organisational Skills: Manages time and priorities effectively
Collaboration: Works effectively across teams to deliver shared goals
Integrity & Professionalism: Demonstrates ethical behaviour and professionalism in all interactions and behaviours are aligned to the company values.
Key Performance Indicators
Client Satisfaction & Retention
NPS response rate = 50%
Client retention rate = 95%
Revenue Growth & Commercial Impact
Annual recurring revenue >= 40,000e p/a, Product sales target >= 100,000e p/a
Year-on-year growth = 10% (excluding company-wide price increases)
Operational Excellence - Delivery of 8 monthly QBRs (2 per week) o Weekly and monthly client check-ins completed o Accurate pipeline reporting and forecasting
Team Contribution
Participation in structured monthly 1:1s, quarterly performance reviews and annual development plans with line manager
Feedback from Partner Success Manager and internal teams on collaboration and service delivery
Package and Benefits
Competitive salaries
Competitive bonuses
Annual pay reviews
Health insurance
Tiered pension
Length of service holidays
Company Outings & Weekends
Company laptop
Branded clothing for this role
Mileage Allowance
Full induction
Career planning
Paid volunteer time
Learning and development
Healthy food and snacks
Personal Financial Clinic
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