Hotel Front Office Manager
As a seasoned professional in hotel operations, you will be responsible for overseeing the front desk and ensuring seamless customer experiences.
1. Key Responsibilities:
* Manage guest check-in/check-out procedures with efficiency and professionalism.
* Process payments and balance transactions accurately and promptly.
* Supervise payroll costs within departmental limits.
* Monitor customer feedback and implement corrective actions as needed.
* Induct, train, and supervise team members to achieve sales targets.
Requirements:
* Minimum 2-3 years of experience in front office management in a leading hotel.
* Excellent interpersonal skills and ability to motivate team members.
* Appropriate third-level qualification in hospitality or relevant discipline.
* Experience managing Hotsoft PMS and proficiency in MS Office packages.
Benefits:
* Competitive salary package.
* Meals while on duty in the employee restaurant.
* Complimentary uniforms.
* Employee discounts.
* Health & wellness benefits.
* Employee recognition awards.
* Career progression opportunities.
* Recommend a friend scheme.