Our client is seeking a
Grade III Cerical Officer Emergency Department
at their
Sligo Facility
Temporary 3 month contract initally | Shift work required
Overview
The post holder will be responsible for ensuring the smooth and efficient day-to-day operation of the Emergency Department (ED).
Working both independently and as part of a multidisciplinary team, the role requires initiative, strong administrative abilities, and a professional, patient-focused approach.
1. Administrative Support
Ensure the efficient day-to-day administration of the Emergency Department.
Plan, organise, and prioritise daily tasks, setting clear objectives for both self and department.
Perform general office duties including correspondence, post handling, scanning, faxing, photocopying, and filing.
2. Patient Management
Greet patients presenting to the Emergency Department in a professional, welcoming manner.
Register all patients accurately and promptly, remaining alert for red flags to be escalated to the triage nurse.
Generate and provide daily ED attendance reports for the consultant on duty.
File discharge letters for general practitioners each morning.
Verify patients' medical card eligibility and update IPMS records accordingly.
Discharge patients and process admissions in real time to ensure accurate PET (Patient Experience Time) tracking.
3. Communication and Liaison
Communicate effectively with all relevant departments and multidisciplinary teams.
Log and prioritise all enquiries, telephone calls, and complaints, keeping management informed as necessary.
Collaborate with hospital functions to ensure coordinated service delivery.
4. Data Management
Maintain accurate and up-to-date patient data on the IPMS.
Uphold high standards of data quality, ensuring reliability in patient care delivery.
Scan ED notes into Adest promptly and accurately.
Manage chart requests and dispatches through the PDT system.
Compile and maintain activity data and reporting templates.
Provide monthly performance and activity reports as required.
5. Financial Transactions
Maximise departmental income by ensuring ED levies are collected from liable patients.
Issue receipts and invoices as appropriate.
Run end-of-shift cash control reports to ensure financial accountability.
6. Quality Assurance
Adhere to all quality standards, policies, and confidentiality requirements.
Utilise appropriate technologies to optimise efficiency and data management accuracy.
7. Support and Coverage
Provide administrative cover across services as required by management.
Handle all assignments professionally, discreetly, and confidentially.
Provide weekend and bank holiday cover, including clerical duties across the hospital.
Retrieve and dispatch charts for resus patients, Category 1 or Category 2 cases, and other admitted patients as necessary.
8. Switchboard Operations and Emergency Procedures
Be fully trained in frontline operations, including switchboard management.
Operate the hospital's main switchboard and effectively transfer calls.
Execute emergency bleeps for cardiac, obstetric/gynaecological, trauma, and fire emergencies.
Manage admissions, ensuring patients are correctly admitted and removed from waiting lists.
Provide coverage for the Eligibility Officer role, assessing public and private patient status.
Stay informed and compliant with hospital emergency procedures and major incident protocols.
9. Reporting
Generate and submit all required ED attendance and performance reports promptly.
Skills and Qualifications
Excellent organisational and multitasking abilities.
Strong communication and interpersonal skills.
Proficiency in relevant administrative and healthcare software (e.g., IPMS, Adest).
Ability to work effectively in a fast-paced, high-pressure environment.
Commitment to confidentiality, quality standards, and accuracy.
Training and competence in switchboard and emergency operations.
?For a confidential discussion and more information on the role, please contact Emma Daly
Skills:
switchboard
ECDL
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