The Service Department Liaison Role
Job Summary:
We are seeking a highly skilled Service Department Liaison to act as the primary point of contact between our customers and service department. As the liaison, you will be responsible for greeting customers in a professional and friendly manner, understanding their vehicle service and repair needs, coordinating with technicians, and ensuring a smooth and efficient customer experience throughout the service process.
* Greet customers in a professional and friendly manner
* Listen to customers descriptions of issues with their vehicle and determine the services required
* Prepare accurate service estimates and repair orders
* Explain service details, timeframes, and costs to customers clearly and transparently
* Schedule service appointments and manage the workflow in the service department
* Liaise with technicians to get updates on service progress and communicate this to customers
* Ensure all services and repairs are recorded accurately
* Follow up with customers after service to ensure satisfaction and encourage repeat business
* Handle customer complaints with tact and professionalism
* Promote additional services or maintenance to improve vehicle performance and longevity
Required Skills & Qualifications:
* Proven experience in a customer service or automotive role
* Strong communication and interpersonal skills
* Ability to explain technical information to non-technical customers
* Attention to detail and strong organizational skills
* Basic knowledge of automotive systems and repairs
Benefits:
This role offers a competitive salary, excellent benefits package, and opportunities for career growth and development.
What We Offer:
We provide a dynamic work environment that values innovation, teamwork, and customer satisfaction. Our team is committed to delivering exceptional results and making a positive impact on our customers' lives.