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What YouWill Do
Develop high-quality technical content; including integration guides, onboarding documentation, tutorials, API references, and internal knowledge resources for various customer and user personas.
Own end-to-end content lifecycle; from creation and updates to governance — ensuring all materials are accurate, discoverable, and aligned with evolving product functionality.
Lead onboarding content strategy; build a refreshed library of clear and actionable onboarding and enablement materials to empower customers globally.
Become a trusted subject-matter expert; develop deep familiarity with MACS products and services, and serve as a reliable resource for both internal and external stakeholders.
Support cross-functional documentation needs; collaborate with Product, Engineering, Marketing, Sales Engineering, Implementation, and Support to identify content gaps and deliver meaningful materials.
Shape documentation processes; establish scalable workflows, version control practices, and governance standards for consistency and speed.
Support product innovation; work alongside Product and Engineering teams to document new product features and services for both technical and non-technical audiences.
Drive continuous improvement; proactively audit, update, and improve content based on user feedback, data insights, and changing customer needs.
Champion documentation as strategy; help shape the long-term vision for content as a growth enabler, from tooling decisions to how we scale internal and external enablement.
Stay user-obsessed; immerse yourself in the needs of our users through community interaction, user data analysis, and stakeholder collaboration to ensure documentation meets real-world expectations.
What You Will Bring
7-8 years of experience in technical writing or developer documentation, with a focus on APIs, integration workflows, and B2B/B2C technical products.
Proven ability to synthesize highly technical or abstract information into clear, usable documentation for technical and non-technical audiences.
Demonstrated experience developing product documentation and onboarding materials tailored to diverse personas; developers, solution architects, partners, and business users.
Strong technical foundation, ideally with a background in computer science, engineering, or a related technical field.
Familiarity with REST APIs, authentication protocols (OAuth2, public/private key), and API-driven ecosystems.
Comfort working in fast-paced, results-driven environments with tight timelines and frequent changes.
Experience collaborating across engineering, product, marketing, and support teams to prioritize documentation efforts and support go-to-market activities.
Excellent written and verbal communication skills, with exceptional attention to detail and clarity.
Hands-on experience with Markdown, docs-as-code, version control (Git), and tools such as Swagger/OpenAPI and Postman.
Passion for creating content that drives self-service adoption, reduces support load, and improves customer experience.
A growth mindset; eager to iterate, evolve processes, and contribute to team culture and standards.
What Success Looks Like
Developers and partners are able to self-integrate with minimal friction.
Product and engineering teams view documentation as a force multiplier.
Documentation is treated as a strategic asset; consistent, discoverable, and customer-first.
If you enjoy simplifying complex systems, working at the intersection of product and technology, and want to impact millions of users; this role is for you.
Join us and be a key part of redefining how the world checks out online.
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